Customer Care Coordinator-Remote

A-Line Staffing is now hiring a Rep 2, Customer Care (Insurance Verification Coordinator II) – REMOTE. The Rep 2, Customer Care will be working for a Fortune 500 company and has career growth potential. This would be full time / 40+ hours per week. If you are interested in this position, please apply directly to this job posting, text Jenise Nottage at 586-473-6098 or email resume to jnottage@alinestaffing.com . Compensation: • The pay for this position is $18.00 per hour • Benefits are available to full-time employees after 90 days of employment • A 401(k) with a company match is available for full-time employees with 1 year of service on our eligibility dates Highlights: • This position is a contract assignment with potential to hire on permanently based upon attendance, performance, and business needs • The required availability for this position is 8:30 AM – 5:00 PM, Monday – Friday, with overtime throughout the month and up to 2 Saturdays per month Responsibilities: • Verify and document new patient insurance coverage and coordinate supply costs to communicate to patients and billing • Re-verify existing patient insurance coverage to ensure repeat order cost and eligibility is communicated • Contact insurance carriers to request prior authorizations as needed • Verify insurance coverage via HIPAA-compliant outbound phone calls or provider online portals • Communicate with internal Sales Operations and Medical Billing teams regarding insurance eligibility • Communicate with patients to explain insurance benefits and how they relate to medical supply purchases • Maintain knowledge of medical terminology, billing, and insurance guidelines • Track daily production and submit logs to supervisor Requirements: • Minimum 1 year of medical industry OR call center/customer service experience (insurance verification strongly preferred) • Ability to read, analyze, and interpret medical supply publications, procedures, and training materials • Strong communication and customer service skills • Ability to meet production and quality standards: 1 completed insurance verification every 9–11 minutes on average with an error rate of 3.5% or less Education: • Required: High School Diploma or GED (one to two years of related experience and/or training preferred) If you are interested in this position, please apply directly to this job posting, text Jenise Nottage at 586-473-6098 586-473-6098 or email resume to jnottage@alinestaffing.com . Remote About the Company: A-Line Staffing Solutions LLC Apply tot his job Apply To this Job