Remote Customer Service Agent (Seasonal) - Join the Orkin Team!
Job Overview:
Are you a self-motivated and customer-focused individual looking for a rewarding career opportunity? Do you thrive in fast-paced environments and have a passion for delivering exceptional customer experiences? If so, we invite you to join our team as a Remote Customer Service Agent (Seasonal) at Orkin, a leading provider of pest control services.
Key Job Details:
- Competitive Compensation: $16.73/hour + 3% sales commission
- Position: Remote Customer Service Agent (Seasonal)
- Company: Orkin, a global residential and business service provider
- Location: Remote (work from home)
- Start Date: Immediate openings available
Job Responsibilities:
- Managing customer relationships to ensure best-in-class service
- Identifying opportunities for cross-selling and up-selling
- Assisting customers by offering remedies to retain business
- Working remotely from your home office (equipment provided)
- Supporting our field's peak season, which starts building around February
What We Offer:
- Four-week quality training program to equip you with the skills and knowledge to succeed
- Variety of schedules, including nights, weekends, and holidays
- Gamification methods to measure performance and increase engagement virtually
- Great pay and incentives, including a 401(k) plan with company match and employee stock purchase plan
- Opportunities for high-performance and reliability to lead to regular, full-time employment
Why Orkin?
Orkin is a financially stable and growing company, founded in 1901, with over 2 million customers and consecutive years of improved earnings. Our Contact Center is a high-energy, fun, and collaborative work environment with strong management. We value safety, professionalism, empathy, integrity, and innovation in pursuit of our mission to deliver peace of mind to our customers.
Qualifications:
- High School/GED required
- 1-2 years of customer service experience within or outside a call center
- Completion of a Culture Index assessment
- Verification of internet speed and ability to pass a computer assessment
- Ability to pass a background and drug screen
Work from Home Requirements:
- Appropriate workspace in your home, private/semiprivate home-office space free of distractions and background noise
- A workspace with adequate furnishings (e.g., a desk and chair) and lighting
- Minimum of 50 mbps download/20 mbps upload or higher, high-speed internet connection with the ability to hardwire directly to a modem
What You'll Need:
- Excellent interpersonal and communication skills
- Strong computer skills in various software and web-based applications
- Proficient in Microsoft Office
- Comfortable working in a high-volume role
- Excellent customer service soft skills, such as empathy
- Ability to prioritize tasks and manage time efficiently
Don't Hesitate, Apply!
Don't worry if you don't meet every single requirement. We value a great attitude and a willingness to learn above all. Submit your application today and join the Orkin team as a Remote Customer Service Agent (Seasonal)!
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