Customer Support/Call Center (CSR, Chat/Email Support)

Join our team as a CSR handling inbound calls, live chats, and emails. You’ll create tickets, update our CRM, provide status updates, and resolve issues with empathy and clarity. Remote Responsibilities: Answer customer inquiries across channels; document and escalate as needed Track cases to resolution and follow up with timely updates Process basic payments, refunds, or account changes Qualifications: Clear written and verbal communication, fast typing, strong multitasking Comfort with CRM/ticketing tools; reliable internet and quiet workspace Prior customer service experience is a plus, training provided Benefits: Paid Time-Off, Flexible Schedule, 401K Match, Employee Referral Program, Paid Sick Days, Work From Home Additional Compensation: Bonus Skills: Call Centers, Customer Support/Service, Customer Escalations, Call Center Management, Customer Relationship Management (CRM) Systems, Typing, Data Entry, Web Browsers About the Company: KTL Mobile Automotive AC Services LLC KTL Mobile Automotive AC Services LLC is a Phoenix-based mobile specialist for automotive air-conditioning diagnostics, recharge, and repair for cars, trucks, and small fleets. Company Size: 1 - 10 Headquarters: Phoenix, AZ, US Apply tot his job Apply To this Job