IT Administrator, Mid-Level (Remote)

Jobright is an AI-powered career platform that helps job seekers discover the top opportunities in the US. We are NOT a staffing agency. Jobright does not hire directly for these positions. We connect you with verified openings from employers you can trust. Job Summary: HealthEZ is seeking a Help Desk & Network Administrator to join our growing IT team. This hybrid role will provide hands-on end-user support while also administering and enhancing our infrastructure, focusing on Microsoft Azure, Microsoft 365, and Entra ID identity management. Responsibilities: • Provide Tier 1 & 2 technical support for desktops, laptops (Windows/Mac), mobile devices, printers, and peripherals. • Troubleshoot and resolve hardware, software, and connectivity issues via phone, email, remote tools, and in-person. • Manage support tickets from creation to resolution, ensuring timely follow-up and thorough documentation. • Administer Microsoft 365, including Exchange Online, SharePoint, Teams, OneDrive, and related services. • Manage Azure Active Directory / Entra ID for user accounts, roles, security groups, and conditional access policies. • Assist with Azure Virtual Machines, Azure networking, and resource management. • Support identity and access management, MFA, SSO, and security compliance requirements. • Maintain and troubleshoot network infrastructure (LAN/WAN/Wi-Fi, firewalls, switches, VPN). • Support and maintain VMware virtual environments and Windows Server infrastructure. • Assist with system monitoring, patching, backups, and disaster recovery. • Participate in IT projects, technology rollouts, and process improvement initiatives. • Develop and maintain IT documentation for systems, configurations, and procedures. • Research, recommend, and implement tools and solutions to enhance performance, security, and efficiency. Qualifications: Required: • 3+ years of experience in technical support and/or system/network administration. • Strong knowledge of Microsoft Azure administration and services • Strong knowledge of Microsoft 365 suite administration • Strong knowledge of Entra ID / Azure Active Directory • Strong knowledge of Windows & macOS environments • Experience with VMware administration • Experience with TCP/IP networking fundamentals • Experience with Remote access tools (VPN, RDP, etc.) • Excellent troubleshooting skills, proactive problem-solving mindset, and ability to work independently and collaboratively. • Strong communication and interpersonal skills with the ability to build rapport across the organization. Preferred: • Bachelor’s degree in IT, Computer Science, or related field preferred; equivalent experience considered. • Cisco switches/routers (preferred) • Anti-virus/malware solutions (CrowdStrike experience preferred) • VoIP/phone system support (8x8 experience a plus) Company: HealthEZ is an independent third-party administrator of employer-sponsored, self-funded medical plans. Founded in 1982, the company is headquartered in Bloomington, Minnesota, USA, with a team of 51-200 employees. The company is currently Growth Stage. HealthEZ has a track record of offering H1B sponsorships. Apply tot his job Apply To this Job