Associate IT Client Support Analyst

About the position Responsibilities • Provide technical support to the end user • Provide troubleshooting, diagnosis, and repair for end user systems • Collect information through constructive customer conversation • Access all available support tools and staff to resolve issues Requirements • Experience with call center techniques • Competency in call center tracking tools • Prior experience supporting customers in use of application software • Proficiency in using support software tools • Mobile device support experience • Apple product support experience • Strong understanding of HCA security-related procedures • Understanding of Healthcare technology industry • Basic network troubleshooting and support experience • General desktop support experience • Position required high speed internet 25 MB Download and 15 MB Upload, No WiFi Benefits • Comprehensive medical coverage with low copay options • Dental and vision benefits • Life and disability coverage • Flexible spending accounts • Supplemental health protection plans • Auto and home insurance • Identity theft protection • Legal counseling • Long-term care coverage • Moving assistance • Pet insurance • Free counseling services • 401(k) Plan with a 100% match on 3% to 9% of pay • Employee Stock Purchase Plan with 10% off HCA Healthcare stock • Family support through fertility and family building benefits • Referral services for child, elder and pet care • Consumer discounts through Abenity • Education assistance • Colleague recognition program • Time Away From Work Program • Employee Health Assistance Fund Apply tot his job Apply To this Job