Centralized Follow Up (CFU) Registered Nurse

Position Details Location: Remote – must be located within the PPSAT service area of NC, SC, VA and WV Schedule: Full-Time working 40 hours per week Monday-Friday Monday: 9:30AM to 6PMTuesday: 9:30AM to 6PMWednesday: 9:30AM to 6PMThursday: 9:30AM to 6PMFriday: 8:30AM to 5PM What You’ll Do: • Triage contact center phone calls, performing initial patient assessment and providing patient support and education as appropriate. • Support the confidentiality of all patients and make them feel comfortable over the phone. • Triage current lab results from provider approval queue (PAQ). Filter/prioritize the urgent notifications. • Start the care paths for the given result as indicated by PPSAT Medical Standards and Guidelines (MSGs). • Communicate back to Clinicians, Health Care Assistants, Clinical Director of Family Planning (CDFP), Health Center Managers as appropriate for results and next action steps. • Create system for communication and management of tasks for results and management of plan with partners. • Help to create program data reports and monitor the results for all sites. • Notify patients as indicated by the MSGs, including phone calls, letters and reminders. • Run necessary reports for all live EHR sites and take the next action steps as indicated. • Consult with Clinicians and CDFP as needed regarding patient questions and concerns. • Call in or electronically send prescriptions per provider’s verbal or written orders and complete refill request from patients and pharmacies via EHR and fax. • Receive daily reports from on call service provider and make necessary contact with patients per After Hours protocol. • Complete prior authorizations requests and notify patients as necessary. • Assist with any other applicable tasks as needed to the Health Centers. What You Bring (Qualifications): • RN license in the state where assigned (NC, SC, VA and/or WV) or compact member state. • Must be able to prioritize. • Good communication and strong organizational skills. • Ability to work independently as well as part of a team. • Experience in lab/test result management (preferred). What You Get: Full benefits: medical, dental, and vision Health Reimbursement Account 403B Retirement Plan with matched contributions Paid Time Off Holiday Pay Employee Assistance Program Continuing Medical Education tuition Compensation: PPSAT's compensation philosophy is based in equity and transparency. Built from data driven compensation studies, our positions are placed within a developed pay grade. This position's minimum pay range is from $35.00 to $43.40 per hour. Starting offers are determined by both the candidate's experience and internal equity within the pay grade. Apply Job! Apply to this Job