Medical Device Technical Support Specialist (Hybrid)

We are hiring for 2 roles. As a Medical Device Technical Support Specialist (Hybrid), you’ll be at the forefront of delivering exceptional customer experiences by supporting innovative medical technologies. In this dynamic, customer-facing role, you’ll troubleshoot product issues, analyze implementations, and recommend tailored solutions that align with both technical specifications and patient care needs. You’ll act as a trusted on-site partner, helping customers optimize device performance while ensuring compliance and satisfaction. If you’re a problem-solver with strong communication skills and a passion for improving healthcare through technology, this is the role for you. This is a hybrid role. We are seeking a candidate in the Portage, MI or surrounding area. The employee is expected to be physically present at a Stryker location on 2 days per week but has the flexibility to work from home. Schedule: Monday - Friday 10:30am - 7pm est . • Provide exceptional phone support to customers, sales representatives, and field service technicians by troubleshooting issues and delivering timely solutions. • Build strong relationships with internal and external customers by responding in a professional, accurate, and courteous manner. • Support department goals through collaboration and continuous improvement efforts under direct supervision. • Help drive Zero Planned Downtime, offering flexible service solutions that enhance customer loyalty and satisfaction. • Follow standard operating procedures to process all work accurately and consistently in line with best practices. • Contribute ideas and feedback to improve customer support processes and elevate service quality. • Work cross-functionally with engineering, marketing, and sales teams to expand knowledge and enhance the overall technical support experience. • Assist in onboarding and training new team members, while maintaining detailed records of customer interactions, inquiries, and resolutions. What you will need Required Qualifications • High School Diploma or equivalent • 2 years of professional experience in technical troubleshooting or customer support, preferably within healthcare, automotive, or a related technical industry Preferred Qualifications • Experience using ERP or CRM platforms, such as Salesforce, to log issues, manage support cases, and track product-related activities • Experience using ERP or CRM platforms, such as Salesforce, to log issues, manage support cases, and track product-related activities Apply Job! Apply to this Job