Field Service Technician

Job title: Field Service Technician in Waukesha, WI at ProMach
Company: ProMach
Job description: Description :Do you love to travel? Passionate about serving as a brand ambassador? Feel fulfilled by solving technical challenges? Our field service team specializes in keeping our machine performance strong. Our team is dedicated to staying calm while acting quickly, finding solutions, and exceeding customer expectations.ProMach offers rewarding, challenging opportunities throughout the world, across multiple packaging segments. If you are energized by providing best-in-class customer experiences and strive for advanced technical skills, we want to talk to you.Do we have your attention? Keep reading.is looking for a self-starter, ambitious Field Service Technician to deliver world-class technical customer service and support. This person will work directly within the Technical Service Group and manage multiple customers and projects. Service Technicians frequently correspond with customers; maintain oversight on equipment, service machinery, and travel to customer facilities. The goal is to drive service success that improves customer satisfaction, maximizes customer retention and increases profitability.KEY RESPONSIBILITIES:

• Support TechniBlend (OEM) equipment and systems at customer production facilities
• Diagnose and troubleshoot technical errors with equipment and determine proper solutions
• Remotely monitor the effectiveness and performance of equipment via remote access software and direct communication with customers
• Perform modifications, upgrades and routine maintenance to existing equipment in order to meet customer needs and requirements

DAILY RESPONSIBILITIES:

• Perform trouble shooting of mechanical, controls, and instruments at fabrication shop or at customer site locations
• Work well with customers and fellow technical service and engineering personnel
• Provide training to the customer staff on equipment operation
• Produce timely, accurate and detailed service reports
• Comprehend customer requirements and make appropriate recommendations and modifications as required

REQUIRED SKILLS:

• Proven field service and technical service experience and aptitude
• Ability to troubleshoot, test, repair and service technical equipment
• Ability to work flexible shifts and adapt to changing work schedules
• Willingness to travel up to 70% of the time (primarily domestic / USA)
• Ability to work extended hours and weekends
• Able to effectively organize, schedule, and carry out work assignments with minimal supervision
• Read and interpret technical manuals, blueprints, diagrams
• Understanding of the safe operation of hand tools and power equipment
• Effective communication skills, verbal as well as written
• Well-developed skills in problem solving and troubleshooting
• Broad technical knowledge of process and/or industrial automation
• Mechanical aptitude and ability to perform mechanical and physical tasks
• Ability to support customers during and after hours on a scheduled basis

ADDITIONAL SKILLS:

• Brewing, Food & Beverage processing equipment experience a plus
• Ambitious, fun & flexible
• Organized, with strong time management skills and a strong work ethic
• Technical curiosity is critical
• High attention to detail

EDUCATION AND EXPERIENCE:

• Requesting (not required) 3 to 5 years of experience in installation, industrial maintenance, and troubleshooting of processing systems preferred
• Associates or technical degree in engineering or related field required. – Prefer higher level education in engineering, electronics, programming, etc.
• Proficient knowledge of mechanical, electrical and process systems used in the brewing, food & beverage production industry
• Experience with various control systems and PLCs (Programmable Logic Controllers), especially Rockwell Automation / Allen-Bradley systems
• Experience with mechanical process equipment such as pumps, valves, meters and other components
• Computer knowledge: Microsoft Office, Excel and Word, Salesforce, Syteline

COMPANY DESCRIPTION:designs and manufactures engineered process & packaging machines for the craft brewing, food & beverage, consumer products, and chemical industries. Our equipment utilizes cutting edge technology to improve our customers’ productivity, efficiency, and product quality while delivering a high rate of return on their investment. We supply complete brew houses, beverage blenders, canning lines, inline carbonation systems, complete cellar systems, refrigeration systems, and complete turnkey breweries & plants. Many of our customers are some of the world’s most familiar brands such as Anheuser-Busch, Coca-Cola, Pepsi, Kraft Foods, MillerCoors, Sam Adams, and many Craft Breweries, etc.ADDITIONAL INFORMATION:Type: Full TimeExperience: Mid-LevelFunctions: Technical ServiceBENEFITS:There's no monopoly on innovative ideas or limits to how far you can advance with our team. We offer an open, communicative environment that fosters individual initiative. We pride ourselves in being a company where people are happy and choose to build a career.In addition to growth opportunities, as a ProMach employee, you receive more than just a paycheck. The education and experience you bring to a role with us matter. Placement within our salary range is determined based upon years of directly relatable experience for your position. These components, along with local and national compensation survey data, contribute to deciding a candidate's potential starting rate of pay.Total compensation includes your pay, potential short-term incentive opportunities, comprehensive medical/dental/vision programs, as well as life insurance, disability insurance, paid time off programs, a retirement savings plan with a company match, and a wellness program. And because we understand the importance of feeling protected, there is no waiting period for benefits – you are eligible on your first day of employment!was named to the Inc. 5,000 list of the fastest growing private companies in the U.S. seven times. We continue to introduce innovative products, enter new markets, expand our global presence, and actively acquire new capabilities.We have the rewards, opportunities, and the market strength of a large organization combined with the entrepreneurial culture of a small, fast-paced company. You will enjoy the benefits of working with a growing company that competes globally with the personal touch and feel of a smaller company where you can make an impact every day.Curious about life at ProMach? Follow us on , , andProMach is an Equal Opportunity Employer. Pro Mach uses E-Verify to verify employment eligibility of all new hires to work in the United States. Pro Mach is a drug-free workplace.We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.#TEC #INTEC
Expected salary:
Location: Waukesha, WI
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