Customer Success Specialist, Night Shift

Description: • Consult with new and existing Limble CMMS customers to provide ad-hoc training, education, troubleshooting, and problem resolution • Bug reporting and tracking • Recommend best practice use case of Limble CMMS based on an understanding of the customer's business • Remain up to date on Limble CMMS product features and identify use cases to drive customers to best practice standards • Proactively escalate at-risk customers • Collaborate closely across departments to support the success of our customers • Coordinate product demos and refer prospective customers to the Sales team • Assist the Sales team with product knowledge • Create strong customer relationships by delivering world-class customer service • Maintain a highly organized and accurate task list, visible to the Success team and Management Requirements: • Passion for ensuring a positive customer experience via e-mail, chat, phone calls, and video calls • Experience working cross-functionally within a customer-facing organization to support a joint outcome • Demonstrated ability to communicate effectively via oral & written formats; Excel skills are a strong plus • Strong conflict resolution skills • Resourcefulness, creativity, and strategic thinking for troubleshooting problems • Ability to work in a high growth environment in which the requirements are not always well defined and priorities change frequently • Strong attention to detail • Availability to work 11:00pm - 8:00am CT (Sun-Thurs) Benefits: • $55,000 - 65,000 base salary • Fully remote position • Stock options • Flexible PTO • 11 paid company holidays • Paid parental leave • Health, Dental, and Vision insurance • Employer paid Basic Life insurance and Short-Term Disability insurance • Company contribution match for HSA and 401(k) • Pet insurance Apply Job!