Tech Support Representative

At Door Controls USA, we are always on the lookout for passionate individuals who thrive in dynamic environments. We seek team members who are dedicated to excellence & innovation in the automatic & manual door industry. Ideal candidates should bring a blend of technical skills, customer-focused attitudes, & a willingness to learn & grow with us. Whether you"re an experienced professional or just starting out, we offer opportunities to build a rewarding career within a supportive & inclusive workplace. Join us in delivering high-quality solutions & services to our customers nationwide. Benefits Package Offered For Full-time Employees • Medical • Dental • Vision • Accidental Insurance • Critical Illness • Supplemental Life Insurance • Short Term Disability • Long Term Disability • 401k + Company Match • Legal Shield Job Summary: You will provide trouble shooting service to customers & technicians in the automatic door industry. You will conduct troubleshooting via phone, email, & other platforms. You will be provided the training & resources needed to troubleshoot for your customers through online & data base resources, hands on & technical training. You will be part of a technical support team who have years of experience that you will have complete access to. This is very much a team environment. Primary Duties/Responsibilities • Provide technical support for the door industry • Provide customer service via telephone, email, and other platforms • Diagnose problems and provide solutions at the source • Provide valuable input at the door when and where customers need support • Interact as telephone support with customers providing parts sales and technical support • Perform parts order entry, issue sales return orders and a variety of other data entry duties • Fill out a tech call log for every call taken to help with knowledge gathering for our customers & our company. • Other duties as assigned by tech support supervisor Required Skills/Abilities • Excellent verbal and written communication skills. • Excellent interpersonal and customer service skills. • Excellent sales and customer service skills. • Excellent organizational skills and attention to detail. • Excellent above average data entry skills • Strong analytical and problem-solving skills. • Ability to function well in a high-paced and at times stressful environment. • Strong computer skills • Extensive Knowledge of automatic/manual door parts & applications Education And Experience High school diploma or equivalent. At least 2 years' experience in the automatic door industry required. Physical Requirements Prolonged periods of sitting at a desk and working on a computer. Must be able to lift up to 30 pounds at times. PI264044022 Apply Job!