Customer Support Assistant

Company Description About SharpContra At SharpContra, we are committed to excellence and providing top-tier services to our clients. We focus on innovation and continuous growth, and we are looking for passionate individuals to join our team. Job Description Job Description SharpContra is seeking a Customer Support Assistant to join our team in Reno, NV. We are dedicated to providing exceptional customer service and support to our clients. As a key member of our support team, you will address customer inquiries, resolve issues, and ensure a positive customer experience. Responsibilities • Respond promptly and professionally to customer inquiries via email, phone, or in person. • Resolve customer complaints by identifying solutions and ensuring timely follow-up. • Maintain accurate records of customer interactions and transactions. • Collaborate with team members to improve service processes and overall customer satisfaction. • Assist in onboarding new customers by providing essential guidance and support. • Identify and report recurring issues or patterns to management. Qualifications Skills & Qualifications • Strong verbal and written communication skills. • Ability to multitask and manage time effectively. • Problem-solving mindset with attention to detail. • Proficiency in basic computer systems and CRM tools. • Prior experience in customer service or support is preferred but not required. Additional Information Benefits • Competitive salary: $45,000 - $50,000 per year. • Opportunities for professional growth and career advancement. • Comprehensive training to enhance your skills. • Friendly and supportive work environment. • Paid time off and holiday benefits. Apply Job!