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Backup Care Specialist (Customer Service) - Hybrid

Remote, USA Full-time Posted 2025-11-24
Employer Industry: Consumer Technology for Family Care Services Why consider this job opportunity... - Salary of $22/hr. (non-negotiable) - Potential for annual bonuses and short- and long-term incentives - Comprehensive benefits package including health insurance, life and disability insurance, and 401K employer matching - Generous paid holidays and paid time off (PTO) - Opportunity to provide meaningful support to families in need of care services - Hybrid work model allowing for in-office collaboration and remote work flexibility What to Expect (Job Responsibilities): - Provide exceptional customer service to clients and care providers - Assess client eligibility and specific needs for backup care services - Conduct research and provide referrals for backup care options - Document all client interactions and support issues in the case management system - Maintain high client satisfaction by meeting call center performance metrics What is Required (Qualifications): - Associate's or Bachelor's Degree preferred - Experience in a child care and/or adult care setting - Strong customer service skills and attention to detail - Excellent analytical, organizational, and time management skills - Proficient written and verbal communication skills How to Stand Out (Preferred Qualifications): - Experience in a call center environment - Familiarity with CRM database systems - Bilingual communication skills - Knowledge of backup care services and family care needs #ConsumerTechnology #FamilyCare #CustomerService #HybridWork #CareerOpportunities At Talentify, we prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. Talentify is not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer Apply Job!  
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