Regional Manager, Customer Success

Job Description: • Lead and develop a team of Customer Success Managers supporting a portfolio of high-touch, enterprise customers • Partner with Sales Regional Vice Presidents (RVPs) to define and execute regional strategy, aligning customer success goals with revenue and growth targets • Establish clear objectives, success metrics, and execution plans to drive consistent team performance • Ensure alignment of goals across the team, keeping the customer journey at the center of all decisions • Identify opportunities to improve, scale, and optimize the customer experience across the region • Collaborate cross-functionally to proactively mitigate customer risk and remove blockers at scale • Influence stakeholders and drive alignment in complex or sensitive situations while maintaining strong relationships • Leverage data and analytics to inform strategic decisions and improve business outcomes • Own monthly business reviews with CS leadership, providing insights into performance, risks, and opportunities • Allocate accounts and resources effectively to ensure balanced coverage and maximize impact • Recruit, mentor, and develop talent - fostering a culture of accountability, growth, and high performance • Coach leaders and CSMs on best practices including executive engagement, value realization, and customer lifecycle management. Requirements: • 12+ years of experience in customer-facing roles within SaaS or enterprise technology environments • Proven experience leading and scaling high-performing Customer Success teams • Strong people leadership skills, with a track record of coaching and developing talent at multiple levels • Demonstrated ability to partner effectively with Sales leadership to manage and grow a region or territory • Experience working with large enterprise customers in a SaaS/PaaS model • Strong business acumen with a data-driven approach to decision-making and forecasting • Excellent communication and executive presence, both written and verbal • Ability to influence cross-functional stakeholders and drive alignment across teams • Experience with customer adoption, digital transformation, and change management initiatives • Highly organized, adaptable, and resourceful in a fast-paced environment • Intellectual curiosity and a continuous improvement mindset • Comfortable working across geographies and cultures • A sense of humor and a collaborative spirit. Benefits: • Real growth opportunities. We don't just talk about development; we invest in it through structured programs designed to scale your expertise. • A global collective of world-class talent, where you’ll collaborate with enterprise software legends and sought-after thought leaders. • OutSystems nurtures an inclusive culture where talented individuals from all backgrounds are empowered to learn, experiment and make an impact. Apply tot his job Apply To this Job