Staff Engineer -- Salesforce Developer

Job Description • Design and develop Salesforce Voice solutions including call management, call recording, and voice analytics • Architect scalable, secure voice integration solutions leveraging Salesforce APIs and third-party services • Develop custom Apex classes, Lightning Web Components (LWC), and Salesforce Flow logic for voice workflows • Implement Einstein Voice capabilities to enhance customer interactions and intelligence gathering • Integrate voice solutions with CRM data, ensuring seamless data synchronization and reporting • Create and maintain comprehensive technical documentation for voice solutions • Conduct code reviews and ensure adherence to Salesforce best practices and coding standards • Troubleshoot and optimize voice implementations for performance and reliability • Collaborate with business analysts, product managers, and stakeholders to understand requirements and deliver solutions • Mentor junior developers and contribute to team knowledge sharing and professional development Qualifications • 7-10 years of professional experience in Salesforce development • Hands-on experience with Salesforce Voice or similar voice communication platforms • Advanced proficiency in Apex, Lightning Web Components (LWC), and Salesforce Flows • Strong expertise in Salesforce APIs (REST, SOAP, GraphQL) and integration patterns • Demonstrated experience with Einstein AI capabilities and analytics • Knowledge of VoIP, call handling protocols, and voice telecommunications • Proven ability to design scalable, maintainable solutions in large-scale environments • Strong understanding of data security, compliance requirements (GDPR, HIPAA, etc.), and call recording regulations • Excellent problem-solving skills and attention to detail • Experience with CI/CD pipelines and DevOps practices in Salesforce environments • Strong communication and collaborative skills, with ability to work effectively in a team environment • Familiarity with Salesforce Einstein Analytics Additional Information Must have Skills : Apex, Lightning (LWC), Service cloud, Salesforce Voice Apply tot his job Apply To this Job