HR Coordinator - Fuze Health

Job Summary   About Fuze Health At Fuze Health, we put patients first and tirelessly address the most pressing needs in healthcare. We empower millions to digitally connect with care providers, essential health resources and needed treatments – and enable care providers, employers, health plans and life sciences companies to meaningfully enhance quality, outcomes and value. We are dedicated to helping our partners evolve and modernize to meet emerging patient and marketplace needs. Fuze Health’s foundation is built upon the strategic combination of several proven, technology-powered innovators in the digital health, diagnostics, and pharmacy sectors. Our growing portfolio brings together the capabilities of industry leaders including LetsGetChecked, Truepill, and Alto Pharmacy, to create a distinctive, unified force in healthcare. Together, we have the shared vision, advanced capabilities and talented teams to deliver next-generation solutions that patients and healthcare partners need today and into the future. Job Description   Job Description The People Operations Coordinator is an entry-level role on the People Tech & Services team, supporting employees and managers across all Fuze Health business lines and locations. This team operates within a shared services model and sits at the center of how People Operations is delivered, bringing together systems, processes, and support to create a consistent and scalable employee experience. In this role, the People Operations Coordinator contributes to the day-to-day effectiveness of People Operations by supporting core systems, maintaining reliable resources, and helping ensure employees and managers can easily access the information they need. It works closely with the broader HR team to support programs and initiatives, while building a strong foundation in how People systems, processes, and tools connect across the organization. This position is designed as a foundational entry point into People Operations. It offers exposure to HR systems, cross-functional work, and process improvement, and is a strong starting point for growth into areas such as HR Operations, HR systems, or program management. Success in this role comes from attention to detail, curiosity, and a genuine interest in making it easier for others to find information, complete tasks, and navigate the employee experience. Key Responsibilities: Keep employee data in people systems accurate and up to date, regularly reviewing records and resolving discrepancies across employee profiles, job data, and team structures Serve as the first point of contact for employee and manager questions through the HR inbox and other intake channels, guiding individuals to the right resources and enabling self-service whenever possible Create and maintain clear, practical HR knowledge resources, including articles, step-by-step guides, FAQs, and job aids, so employees and managers have an easy-to-use source of truth for policies, processes, and Workday tasks Support key HR programs and processes (e.g., engagement surveys, performance cycles, internal mobility, learning) by keeping resources, templates, and documentation up to date and well organized Inspect ticket volume trends and root causes to identify recommendations that improve self-service resolution and reduce the need for manual HR support Work closely with the HR team on projects and process improvements by organizing materials, documenting how things work, and helping make processes clearer and easier to navigate Help ensure HR data, documentation, and knowledge resources are structured and maintained in a way that supports effective use of automation and AI tools, enabling accurate and scalable self-service Required Experience & Qualifications  Minimum Qualifications: Bachelor’s degree or equivalent practical experience 1–3 years of experience in a customer-facing, operations, coordination, or administrative role with regular responsibility for handling requests or inquiries (e.g., retail, service, support, or office environments) Demonstrated ability to identify patterns or recurring issues (e.g., repeated questions, process gaps) and take action to improve documentation or workflows Strong written communication skills, with the ability to explain steps or processes clearly and concisely to a broad audience High attention to detail, demonstrated through experience maintaining accurate records, reviewing data, or catching inconsistencies Preferred Qualifications:  Experience managing a shared inbox, ticketing system, or high-volume request intake Experience creating or maintaining documentation such as help articles, FAQs, guides, or process instructions Experience working with systems or tools (e.g., HRIS, CRM, ticketing platforms, knowledge bases), with the ability to learn new tools quickly Experience with Workday (HRIS, ATS, or LMS) Demonstrated interest in using technology, automation, or AI-enabled tools to improve efficiency and scalability Proficiency with Google Workspace (Gmail, Google Drive, Docs, and Sheets) Additional Information   Additional Physical Job Requirements Physical requirements for this role include the ability to work at a computer terminal with monitor, keyboard and mouse for extended periods of time, stoop, bend, and reach for equipment and supplies, make frequent repetitive motions required to operate a computer that include the wrists, hands and fingers, and lift, carry, push, pull, and move light objects up to 20 pounds. The role also requires the ability to effectively communicate through verbal interactions, discern auditory information, and visually perceive details to perform essential job functions. Consistent with the Americans with Disabilities Act (ADA) and similar applicable state laws, it is Fuze Health’s policy to provide reasonable accommodation to enable qualified individuals with disabilities to perform essential job functions, unless such accommodation would cause an undue hardship. Salary and Benefits  Compensation Range: $21.46 - 26.83/hr Commission Eligible: No Travel: No Location Requirement: Employment is limited to individuals residing in the following states: Arizona, Arkansas, California, Colorado, Florida, Kansas, Maryland, Missouri, Nevada, New Jersey, New York, North Carolina, Oregon, Pennsylvania, South Carolina, Tennessee, Texas, Washington (WA), and Wisconsin. Employment Authorization Requirement: Applicants must be authorized to work for any employer in the U.S. Benefits: Full-time employee benefits include: dental, vision, and multiple group medical plans to choose from, a 401(k) retirement savings plan, group life insurance, accidental death and dismemberment (AD&D) insurance, flexible spending account (FSA) and health savings account (HSA), commuter benefits, employer-paid short-term (STD) and long-term disability (LTD) insurance, and additional supplemental insurance plans (spouse life insurance, legal insurance, an employee assistance program, home health testing kits, and a fertility medication discount program). Employees are also provided flexible vacation time, accrued paid sick time, 10 paid holidays, (2 floating holidays for full time non-exempt employees) , and eight weeks of paid parental leave for eligible employees, additional paid weeks for the birthing parent, 4 weeks paid caregiver leave, and a Lifestyle Spending Account allowance each month. More Benefits Information Here: Fuze Health Benefits Site  Application deadline: Ongoing until filled #LI-Remote Equal Opportunity Employer Fuze Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, gender identity, sexual orientation, age, disability, veteran status, or any other legally protected basis. If you have a disability and require reasonable accommodation during any portion of the application or hiring process, please contact us at talent@fuzehealth.com.  Fuze Health considers qualified applicants with arrest or conviction records for employment and conducts background checks consistent with applicable law, including the California, Los Angeles County, San Francisco, Philadelphia, and New York City Fair Chance laws. We are an E-Verify participating company. Use of Automated Decision Tools Fuze Health recruiters and hiring managers may use automated decision tools to help identify candidates who match the stated job requirements, and to what extent. These tools are designed to help ensure fairness in all aspects of the hiring process by providing recruiters and hiring managers with data-backed insights based on information provided in your resume, including work experience, education, and other skills. Fuze Health does not use automated decision tools to make hiring decisions; hiring decisions always involve human review and input. If you have any questions or would like to request an alternative process, please contact us at talent@fuzehealth.com.  Privacy Notice To learn about Fuze Health’s privacy practices, including compliance with applicable privacy laws, please read our Privacy Notice for Job Applicants. Apply To This Job