**Experienced Customer Support Coordinator - Data Entry Specialist at arenaflex**

**Job Summary:** Join arenaflex, a leading innovator in the healthcare industry, as a highly skilled Customer Support Coordinator - Data Entry Specialist. In this dynamic role, you will be the first point of contact for patients, prescribers, insurance companies, external partners, and internal partners, providing exceptional customer service and support while navigating complex healthcare systems. As a hybrid role, you will have the opportunity to work in both customer support and data entry functionalities, leveraging your analytical and problem-solving skills to drive business success. **About arenaflex:** arenaflex is a forward-thinking company dedicated to revolutionizing the healthcare industry through innovative solutions and exceptional customer service. Our team of passionate professionals is committed to delivering high-quality products and services that meet the evolving needs of our customers. As a Customer Support Coordinator - Data Entry Specialist, you will be part of a dynamic team that values collaboration, innovation, and customer satisfaction. **Key Responsibilities:** As a Customer Support Coordinator - Data Entry Specialist at arenaflex, you will be responsible for: * Handling incoming customer service inquiries from patients, prescribers, insurance companies, external partners, or internal partners in a timely and professional manner. * Researching and resolving problems, providing clear explanations and solutions to customers. * Assisting callers in understanding the need for additional information to complete the benefits investigation process or transfer of the case to the pharmacy partner. * Creating and/or editing patient records in the database system by entering demographics, insurance information, and prescription from incoming referrals. * Initiating outbound telephone calls to patients for various reasons, such as collecting additional information to complete a benefit investigation or explaining the outcome of the benefit investigation. * Making outreach to prescribers via phone, facsimile, or mail to request additional information needed for the completion of a benefit investigation, provide the benefit outcome, or inform them in the event that the patient is not being responsive to telephone calls or mailed letters. * Attaching incoming facsimile images to a new or existing patient record. * Identifying and escalating concerns received from patients, prescribers, partners, or insurance companies. * Generating letters and brochures for patients, prescribers, or partners. * Documenting the outcome of all interactions associated with the patient record into the database system. * Adhering to quality, production, and turnaround standards associated with the assigned program. **Essential Qualifications:** * High school diploma or equivalent * One or more years of experience in a highly skilled and fast-paced call center environment * Call center experience in Specialty Pharmacy, Pharmacy Benefit Management (PBM), Commercial Insurance, or Patient Assistance Programs preferred, but not required * Knowledge of medical terminology preferred, but not required * Detail-oriented, good analytical skills, verbal and written communication skills, with demonstrated ability to communicate with others at all levels * Ability to multi-task, independently prioritize, and meet deadlines in a high call volume environment * Excellent interpersonal and customer service skills with a focus on customer satisfaction * Ability and initiative to work independently or as a team member * Ability to problem-solve * Committed to high standards and accountability * Ability to type at least 35 words per minute * Ability to adapt to a dynamic work environment * Ability to learn quickly * General computer knowledge, including proficiency in Microsoft Office applications required **Preferred Qualifications:** * Experience working in a healthcare-related industry * Familiarity with electronic health records (EHRs) or similar systems * Strong analytical and problem-solving skills * Excellent communication and interpersonal skills * Ability to work in a fast-paced environment with multiple priorities * Experience with data entry and management systems **Skills and Competencies:** * Strong customer service and communication skills * Ability to work in a fast-paced environment with multiple priorities * Strong analytical and problem-solving skills * Ability to adapt to a dynamic work environment * Ability to learn quickly * General computer knowledge, including proficiency in Microsoft Office applications * Detail-oriented and organized * Ability to work independently or as a team member * Strong interpersonal and communication skills **Career Growth Opportunities and Learning Benefits:** As a Customer Support Coordinator - Data Entry Specialist at arenaflex, you will have the opportunity to: * Develop your skills and knowledge in customer service, data entry, and healthcare-related industries * Work with a dynamic team of professionals who value collaboration and innovation * Participate in ongoing training and development programs to enhance your skills and knowledge * Take on new challenges and responsibilities as you grow and develop in your role * Enjoy a competitive salary and benefits package, including opportunities for career advancement and professional growth **Work Environment and Company Culture:** arenaflex is a fast-paced and dynamic work environment that values collaboration, innovation, and customer satisfaction. Our team of passionate professionals is committed to delivering high-quality products and services that meet the evolving needs of our customers. As a Customer Support Coordinator - Data Entry Specialist, you will be part of a team that: * Values open communication and feedback * Fosters a culture of innovation and creativity * Emphasizes customer satisfaction and loyalty * Provides ongoing training and development opportunities * Offers a competitive salary and benefits package **Compensation, Perks, and Benefits:** arenaflex offers a competitive salary and benefits package, including: * Competitive salary and bonus structure * Comprehensive health insurance package * 401(k) retirement plan with company match * Paid time off and holidays * Opportunities for career advancement and professional growth * Ongoing training and development programs * Collaborative and dynamic work environment **How to Apply:** If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for the Customer Support Coordinator - Data Entry Specialist role at arenaflex. Please submit your resume and cover letter to [insert contact information]. We look forward to hearing from you! Apply for this job