**Experienced E-commerce Customer Service Assistant for Fast-Growing Sports Equipment Brand - arenaflex Shopify / Amazon - Contract to Hire**

At arenaflex, we're revolutionizing the sports equipment industry with our cutting-edge products and exceptional customer service. As a rapidly expanding equipment brand operating in the UK, EU, and USA, we're seeking a dedicated E-commerce Customer Service Assistant with Amazon and Shopify experience to join our team. This exciting opportunity will allow you to leverage your skills in a dynamic and supportive environment, while contributing to our growth journey. **About arenaflex** arenaflex is a rapidly expanding equipment brand committed to delivering high-quality products to fitness enthusiasts. Our mission is to empower individuals to reach their full potential through innovative products and exceptional customer service. With a strong presence in the UK, EU, and USA, we're constantly pushing the boundaries of what's possible in the sports equipment industry. **Job Overview** As an E-commerce Customer Service Assistant, you'll play a vital role in addressing customer service queries, particularly on Amazon and Shopify. This position requires strong organizational skills, attention to detail, and the ability to work independently in a remote environment. Training and SOPs will be provided, but we're a fast-moving company with high expectations. If you're a motivated and customer-focused individual with a passion for e-commerce, we'd love to hear from you. **Key Responsibilities** * **Customer Service**: Respond to customer service queries, such as order status inquiries, using templated messages by Email, Amazon, Live Chat, and Text Message. * **Customer Communication**: Send text messages to customers at 5:30 PM UK time advising them of multiple package deliveries using our SMS service. * **Review Management**: Flag negative reviews, A to Z claims, and chargebacks, and add them to a spreadsheet across UK and EU markets. * **Other Opportunities**: Depending on your level of experience, you'll have the scope to expand the role to cover other aspects of the business, including growth of Amazon and Shopify platforms. **Requirements** * **Experience**: Proven experience with Amazon Seller Central and Shopify platforms. * **Skills**: Strong organizational and time management skills, with the ability to handle multiple tasks simultaneously. * **Communication**: Excellent written and verbal communication skills in English (fluent). Additional European languages (German, French, Spanish, Italian in particular) are a plus. * **Remote Work**: Experience working remotely and managing tasks independently. **Why You'll Love Working with arenaflex** * **Growth Opportunity**: Join a fast-growing company in the sports equipment industry. * **Skill Development**: Enhance your skills in a dynamic and supportive environment. * **Flexibility**: Enjoy the flexibility of working remotely with a schedule that suits your needs. * **Innovation**: Be part of a team that values creativity and continuous improvement. * **Future Opportunities**: As a growing company, there are plenty of opportunities to expand the role. **Additional Information** * **Project Length**: Long-term engagement with a flexible starting period. * **Availability**: Must be available between 1 PM - 6 PM GMT (UK). * **Weekends**: Not required, but scope for extra hours if desired. * **Speed to Hire**: Immediate. If you're passionate about e-commerce and possess the necessary Amazon and Shopify experience, we'd love to hear from you. Apply now to join arenaflex and contribute to our exciting growth journey. **How to Apply** To apply for this exciting opportunity, please visit our website and submit your application. We can't wait to hear from you! Apply Job! Apply for this job