**Experienced Part Time After Hours Remote Customer Service Specialist – Healthcare and Insurance Support**

At arenaflex, we're committed to delivering exceptional patient care and experiences through our multi-specialty physician-led organization. As a Remote Part Time Customer Service Specialist on our After Hours Team, you'll play a vital role in ensuring our patients receive the highest level of service and support. If you're passionate about providing outstanding customer service and have a background in healthcare or customer service, we encourage you to apply for this exciting opportunity. **About arenaflex** arenaflex is the multi-specialty physician-led organization of arenaflex HealthCare and includes over 600 doctors and advanced practice providers who are affiliated with top-ranked hospitals in the Midwest region. Since 1994, arenaflex has provided access to extraordinary care in over 145 locations and over 25 specialties in the greater St. Louis, mid-Missouri, and southern Illinois areas. Our providers are nationally recognized for excellent patient satisfaction, quality health care, and improving the health and well-being of the communities we serve. **Job Summary** As a Remote Part Time Customer Service Specialist on our After Hours Team, you'll be responsible for answering a high volume of inbound calls from patients, healthcare providers, and facilities. You'll utilize an electronic health record to validate and capture clinical and financial information, contributing to the coordination of patient care. This role requires excellent communication and problem-solving skills, as well as the ability to work in a fast-paced environment with multiple priorities. **Responsibilities** * Navigate the electronic health record to obtain and validate historical information; capture and document demographic and financial information in the electronic health record; maintain accountability for accurate data entry in the electronic health record and maintain patient privacy and security as outlined by HIPAA. * Manage a high volume of incoming calls from patients, healthcare providers, and facilities who are calling for a variety of reasons, to include scheduling appointments, refilling medications, obtaining insurance referrals, receiving symptom-based care, obtaining pre-certification for testing, insurance and/or billing questions, requests for medical forms and/or test results, etc.; ensure resolution to the call. * Leverage critical thinking with speed and accuracy to identify reason for the call and take appropriate action based on caller need and acuity; research complex issues in the electronic health record and consult/escalate to clinical staff when necessary; leverage multiple job aids and resources to provide appropriate level of service. * Schedules patient visits based on complex provider preferences; verifies and updates insurance and checks insurance eligibility; collects and documents demographics; maintains proficiency in and shares knowledge of insurance basics, MyChart, and appointment instructions; documents and sends messages to providers and clinical staff in the electronic health record for clinical-based needs; communicates directly with providers (physicians) to relay pertinent clinical information during after hours. * Manages calls within established performance and customer service standards; achieves targeted abandoned call rate, average speed of answer, and average transaction time; provides excellent and consistent customer service in a variety of situations; communicates in a professional, positive, and respectful manner with patients, providers, arenaflex staff, and external organizations. * BJC has determined this is a safety-sensitive position. The ability to work in a constant state of alertness and in a safe manner is an essential function of this job. **Requirements** * High School Diploma or GED * 2-5 years of experience in healthcare or customer service * No supervisor experience required * Ability to work in a fast-paced environment with multiple priorities * Excellent communication and problem-solving skills * Ability to work in a constant state of alertness and in a safe manner **Benefits and Perks** As a Remote Part Time Customer Service Specialist on our After Hours Team, you'll enjoy a range of benefits and perks, including: * Comprehensive medical, dental, vision, life insurance, and legal services available first day of the month after hire date * Disability insurance paid for by arenaflex * Pension Plan/403(b) Plan funded by arenaflex * 401(k) plan with arenaflex match * Tuition Assistance available on first day * arenaflex Institute for Learning and Development * Health Care and Dependent Care Flexible Spending Accounts * Paid Time Off benefit combines vacation, sick days, holidays, and personal time * Adoption assistance **Work Environment and Culture** As a Remote Part Time Customer Service Specialist on our After Hours Team, you'll work in a fast-paced environment with multiple priorities. You'll be part of a dynamic team that's passionate about delivering exceptional patient care and experiences. Our culture is built on the values of compassion, respect, and excellence, and we're committed to creating a work environment that's inclusive, supportive, and empowering. **Career Growth Opportunities and Learning Benefits** arenaflex is committed to helping you grow and develop your career. As a Remote Part Time Customer Service Specialist on our After Hours Team, you'll have access to a range of learning benefits, including: * arenaflex Institute for Learning and Development * Tuition Assistance * Mentorship and coaching programs * Opportunities for advancement and career growth **How to Apply** If you're passionate about providing outstanding customer service and have a background in healthcare or customer service, we encourage you to apply for this exciting opportunity. Please visit our website to learn more and submit your application. Apply Now! **Equal Opportunity Employer** arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We're committed to creating a work environment that's inclusive, supportive, and empowering. Apply for this job