**Experienced Senior Learning Specialist – Innovative Training Delivery for arenaflex Business Customer Service**

At arenaflex, we're revolutionizing the way businesses operate, and we're looking for a talented Senior Learning Specialist to join our Amazon Business Customer Service (ABCS) Learning Delivery team. As a key member of our team, you'll play a crucial role in shaping the learning experience for our Customer Support Associates, driving exceptional results, and fostering a culture of innovation and excellence. **About arenaflex** arenaflex is a global leader in e-commerce, committed to empowering businesses to succeed through innovative solutions, cutting-edge technology, and a customer-centric approach. Our Amazon Business Customer Service team is dedicated to providing exceptional support to our customers, and we're seeking a Senior Learning Specialist to help us achieve this goal. **The Ideal Candidate** We're looking for a highly motivated and experienced Senior Learning Specialist who is passionate about creating engaging and effective learning experiences. As a leader in our Learning Delivery team, you'll be responsible for designing, developing, and delivering training programs that drive business results and enhance the skills of our Customer Support Associates. **Key Responsibilities** As a Senior Learning Specialist, you'll perform the following tasks: * **Supervise and Analyze Learning Metrics**: Oversee structured learning metrics and analyze results for the assigned territory and region, identifying areas for improvement and developing strategies to enhance the learning experience. * **Manage Live Performance Metrics**: End-to-end management of live performance metrics for the assigned territory, ensuring timely completion of new hire training programs, coaching, and performance improvement initiatives. * **Conduct Learning Sessions**: Deliver training courses, including new process training, continuous learning, new hire batches, and transfer batches, using a variety of modalities, such as self-directed, instructor-led, virtual, and experiential learning. * **Maintain Data and Analysis**: Utilize Excel to maintain data and analysis reports, providing insights to stakeholders and informing business decisions. * **Partner with Operational Stakeholders**: Collaborate with operational stakeholders as a key point of contact for the Learning Experience team, ensuring seamless communication and alignment. * **Identify and Certify Learning Coaches**: Identify and certify learning coaches, ensuring they possess the necessary skills and knowledge to deliver high-quality training programs. * **Lead Individual Improvement Projects**: Develop and lead individual improvement projects to enhance business performance, driving quality and learning metrics. * **Conduct Chime Sessions and Classroom Sessions**: Facilitate chime sessions and classroom sessions with stakeholders, promoting engagement and knowledge sharing. **Essential Qualifications** * **2+ Years of Experience in Training Delivery**: Proven experience in training delivery roles, with a focus on adult learning, content design, and facilitation. * **1 Year of Customer Service Experience**: Experience in customer service or customer service-related work, with a strong understanding of the Amazon Contact Tenets and Leadership Principles. * **Proficient Computer Skills**: Proficiency in Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel), as well as instructional software. * **Language Skills**: Highly accurate and fluent in Japanese and English, with spoken and written accuracy and fluency in both languages. * **Flexibility**: Flexible to work within a 24/7 x 365 days global team across a variety of time zones. **Preferred Qualifications** * **Experience as a Trainer or Corporate Training Specialist**: Experience as a trainer, corporate training specialist, or related position, with a focus on adult learning and content design. * **Project Management Skills**: Project management skills with the ability to supervise multiple projects, ensuring timely completion and high-quality results. * **Strong Multi-Tasking Ability**: Strong ability to multi-task, prioritizing tasks and managing multiple projects simultaneously. **What We Offer** As a Senior Learning Specialist at arenaflex, you'll enjoy a competitive compensation package, including: * **Competitive Salary**: A salary that reflects your experience and qualifications. * **Benefits Package**: A comprehensive benefits package, including health insurance, retirement savings, and paid time off. * **Opportunities for Growth**: Opportunities for career growth and professional development, with a focus on innovation and excellence. * **Collaborative Work Environment**: A collaborative work environment that fosters creativity, innovation, and teamwork. * **Recognition and Rewards**: Recognition and rewards for outstanding performance and contributions to the team. **How to Apply** If you're a motivated and experienced Senior Learning Specialist looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience, qualifications, and interest in the role. We look forward to hearing from you! Apply Now! Apply for this job