**Experienced Customer Experience Specialist (2nd & 3rd Shift) – Remote Opportunity with arenaflex**

At arenaflex, we're dedicated to delivering exceptional patient experiences through our "White Glove" service model. As a Customer Experience Specialist, you'll play a vital role in ensuring our clients receive the best possible care. We're seeking a highly skilled and motivated individual to join our customer service team, working remotely from anywhere in the United States. **About arenaflex** arenaflex is a privately held organization that has experienced remarkable growth, doubling our revenue in the past 10 years. Our commitment to innovation and customer satisfaction has earned us a reputation as a leader in our industry. We're proud to offer a dynamic work environment that values employee growth, well-being, and happiness. **Job Summary** As a Customer Experience Specialist, you'll be responsible for providing exceptional customer service, resolving customer concerns, and ensuring seamless communication with our clients and internal teams. This role requires strong communication skills, attention to detail, and the ability to work effectively in a fast-paced environment. If you're a customer-focused individual with a passion for delivering outstanding service, we encourage you to apply. **Work Schedule** This is a full-time position that requires working rotating 2nd and 3rd shifts. The schedule is set and not subject to change: * 1st and 3rd week: + Saturday: 3rd shift (10:30 PM - 7:00 AM) + Tuesday: 2nd shift (10:30 AM - 11:00 PM, 12 hours) + Wednesday: 3rd shift (10:30 PM - 7:00 AM) + Friday: 2nd shift (10:30 AM - 11:00 PM, 12 hours) * 2nd and 4th week: + Saturday: 2nd shift (2:30 PM - 11:00 PM) + Sunday: 2nd shift (2:30 PM - 11:00 PM) + Tuesday: 3rd shift (10:30 PM - 7:00 AM) + Thursday: 2nd shift (2:30 PM - 11:00 PM) + Friday: 3rd shift (10:30 PM - 7:00 AM) **Flexibility Requirements** * Ability to work overtime when needed (come in early/leave later, switch schedules for coverage) * Must work weekends and holidays * Remote work from anywhere in the United States (2 weeks of training will take place in Downers Grove, IL location) **Ideal Candidate** We're seeking a highly skilled and motivated individual with: * Customer service/call center/patient scheduling experience * Strong ability to prioritize and multitask with attention to detail * Time management, organization, and focus on ability to prioritize and multitask with attention to detail * Ability to articulate thoughts into clear and concise written and verbal communication * Strong written and verbal communication * Experience working on computers, using Excel, and other Microsoft Office applications **Essential Functions** As a Customer Experience Specialist, you'll be responsible for: * Professional engagement and follow-up communication via phone, email, and support software with customers and co-workers * Exhibiting an attitude that is positive, can-do, and customer-first with all customers * Consistently performing all steps of the Customer Experience Initiative * Managing incoming customer service phone calls and other customer requests * Creating service requests and dispatching accordingly * Identifying and resolving customer concerns in a professional and timely manner * Using web-based system tools such as OMS, Word, and Excel on a daily basis * Logging all communication in work service requests * Interacting with vendors, customers, and employees via phone, text, and emails * Escalating service calls when needed * Attaching Field Service Reports to service requests in OMS * Auditing reports from vendors and ensuring all calls are logged in OMS * Following through on resolution of any customer needs * Acting as the nighttime contact for drivers, providing scheduling and maintenance support * Handling inbound and outbound calls to 20-30 drivers nightly, proactively monitoring on-time pick-up and deliveries * Escalating problems to proper manager contacts as appropriate * Following HIPAA regulations as it pertains to communication * Effectively communicating pertinent information to daytime contacts within multiple geographical regions, as well as handing off follow-ups to co-workers on the next shift * Ordering and canceling injectable doses * Entering helium readings into OMS **Benefits and Perks** We value our employees and want them to be healthy and happy. We offer: * Competitive salaries * Travel allowance * A diverse blend of benefits, incentives, and business practices * Health, dental, and vision insurance * Company-paid dental (with applicable health plans) * 401(k) matching * Employee Assistance Program * Company-paid life insurance and voluntary supplemental life insurance * Voluntary short-term/long-term disability options * Flex PTO and paid holidays * Company swag * Health club reimbursement * Wellness program with generous incentives * Employee recognition programs * Referral bonus program * Job training and professional development **Equal Employment Opportunity** arenaflex is committed to equal employment opportunity. We offer a drug-free work environment to all qualified applicants without regard to race, color, religion, sex, age, national origin, sexual orientation, disability, marital status, veteran status, or any other category protected by applicable law. Equal employment opportunity includes hiring, training, promotion, transfer, demotion, and termination. **How to Apply** If you're a motivated and customer-focused individual with a passion for delivering outstanding service, we encourage you to apply. Please visit our website to submit your application. Apply Job! Apply for this job