**Experienced Customer Service Representative (Nights and Weekends) Full-Time**

Join arenaflex, a leading ticket marketplace, as a Customer Service Representative and be part of a best-in-class team that has been voted the best Customer Service two years in a row by Newsweek. As a key member of the Expedited Resolutions Team, you will have the opportunity to engage with hundreds of customers and sellers, providing exceptional experiences from the point of purchase until they enter the gates of their favorite events. **About arenaflex** arenaflex is a dynamic and innovative company that is revolutionizing the ticket marketplace. We pride ourselves on creating exceptional experiences for our customers and sellers, and we're looking for talented individuals who share our passion for delivering best-in-class customer service. Our team is dedicated to providing a unique and personalized experience for every customer, and we're committed to making every interaction a positive one. **Key Responsibilities** As a Customer Service Representative, you will be the primary point of contact for high-level customer inquiries via phone, chat, and email. Your key responsibilities will include: * Maintaining excellent customer experience with tone, empathy, confidence, and attention to detail * Developing and presenting solutions to customer issues efficiently and effectively * Updating internal order notes appropriately and ensuring proper procedures are followed during all customer interactions * Maintaining thorough knowledge of company values, processes, and policies to ensure proper exchanging of information, order replacements, refunds, credits, etc. * Utilizing empathy and professionalism in every interaction to deliver a best-in-class customer experience **How Your Role Contributes to the Success of arenaflex** As a Customer Service Representative, you will play a critical role in connecting our VIP customers to the events that excite them. Your contributions will include: * Providing exceptional customer experiences that drive loyalty and retention * Developing and implementing solutions to customer issues that drive efficiency and effectiveness * Maintaining accurate and up-to-date knowledge of company policies and procedures * Collaborating with internal teams to ensure seamless customer experiences * Identifying opportunities for process improvements and implementing changes to drive business results **How Your Role Expectations Will Progress as a Customer Service Representative** As you progress in your role, you can expect to: * **30 days in**: Complete new hire orientation, learn about ticket marketplaces, and acclimate to team and company norms * **90 days in**: Contribute to business goals, drive team efficiencies, and reduce customer anxiety * **180 days in**: Apply methods to execute individual tasks that positively impact the team, play an active role in continued learnings, and manage highly complex customer contacts **What You'll Bring** To be successful in this role, you'll need: * Work experience in customer service in retail or service-related industry * Computer proficiency, including ability to maintain 50+ WPM typing speed and to efficiently operate basic PC/web browser functionality * Excellent empathy, confidence, and patience * Written communication skills with an aptitude for grammar and spelling accuracy * Capable of multitasking in a fast-paced environment * Self-reliant and ability to work with minimum supervision * Research skills to troubleshoot customer issues * Willing to be flexible in work hours where needed * Genuine interest in live events, sports, and entertainment **Work Schedule** As a Customer Service Representative, you'll work a hybrid schedule that includes: * The first 2 weeks of employment are Monday-Friday 9-6 for training. Training is paid. * Schedule: Thurs/Fri, Sun/Mon, or Sun/Wed off * Hours are: 3:30pm-12:00am * Hybrid model, not fully remote. 3 days in office and 2 days at home. **Bonus & Overtime Eligibility** As a Customer Service Representative, you'll be eligible for: * $40,000 base salary with overtime eligibility * Bi-Annual bonuses * Annual equity grant * Any hours worked over 40/week are overtime eligible **What You'll Get at arenaflex** As a Customer Service Representative, you'll enjoy: * Seeing your favorite live events and performers on us! * Working in a hybrid environment that provides the option to split time between your home and a brand new, perk-filled office space * Balancing personal life and professional responsibilities with Flexible PTO, Mental Health Days, Floating Holidays, and Wellness programs * Earning additional income through bonus incentives * Saving for your future through 401K Matching **Apply Now** If you're passionate about delivering exceptional customer experiences and are looking for a dynamic and innovative company to join, apply now to become a Customer Service Representative at arenaflex. Apply for this job