**Experienced Customer Service Representative – Onsite or Remote Opportunity at arenaflex**

**Job Summary:** Join arenaflex, a leading financial services company, as an Experienced Customer Service Representative. This role offers a unique blend of customer-facing interaction, professional growth, and a dynamic work environment. As a valued member of our team, you will be responsible for delivering exceptional customer experiences, resolving inquiries, and providing top-notch support to our clients. With a focus on personal success, respect, health, wellness, fun, and giving back, arenaflex is the perfect place to launch or advance your career. **About arenaflex:** arenaflex is a forward-thinking financial services company dedicated to providing innovative solutions to our customers. With a strong emphasis on customer satisfaction, we strive to create a positive impact on our clients' lives. Our commitment to excellence, teamwork, and community involvement has earned us a reputation as a leader in the industry. As a member of our team, you will be part of a dynamic and supportive environment that fosters growth, learning, and fun. **Key Responsibilities:** * Answer inbound calls about arenaflex products and services with a highly professional demeanor * Understand and apply policies and procedures used for daily operations * Take accountability for customer satisfaction and achieve high satisfaction on customer surveys * Demonstrate a strong phone presence while assisting customers with less than perfect credit * Participate in team meetings and contribute to a positive and supportive team environment * Collaborate with colleagues to resolve customer inquiries and provide exceptional support **Training and Development:** * Extensive paid training program, up to 3 weeks in length, to ensure you have the skills and knowledge needed to succeed * Ongoing training opportunities for future success and career advancement * Access to industry-leading tools and resources to enhance your skills and knowledge **Compensation and Benefits:** * Competitive hourly rate starting at $17.00-$18.90/hour, with opportunities to increase take-home pay * Top 75% of associates are eligible for incentives, including a 10% differential for bilingual skills * Career path from Associate I to Associate IV, with each step earning an increase in pay * Earn up to an additional $3.50/hour when working non-traditional hours * Flexible scheduling opportunity for top performers * Comprehensive benefits package, including: + Full medical benefits for 20+ hours/week + FREE dental and vision coverage + Generous time off plans, including PTO, Sick Pay, and Bonus Days + 401(k) - dollar-for-dollar match up to 5% of total compensation + Special discounts and offers for events at the Denny Sanford arenaflex Center + Employee Wellness Program + Paid Community Volunteer Hours - arenaflex averages 30,000 hours per year + Fun Employee Parties **Our Culture:** * Emphasis on personal success, respect, health, wellness, fun, and giving back * Employees are rewarded, valued, and celebrated for hard work * Career advancement opportunities are a way arenaflex leaders show they care * Appreciation is shown through concerts, outdoor bashes, cash, car giveaways, and more **Work Environment:** * Onsite and remote work options available * Varying shift options available, including: + Full Time: Monday-Friday 12:30pm-9:30pm, Every Third Saturday 8:00am-4:30pm + Full-Time (Split): Monday-Friday 8am-12pm- and 4pm-8pm, Every Third Saturday 8:00am-4:30pm + Full-Time (Split): Monday-Friday 8:30am-12:30pm- and 4:30pm-8:30pm, Every Third Saturday 8:00am-4:30pm + Part Time: Monday-Friday 2pm-9pm, Every Third Saturday 8:00am-4:30pm + Flexible scheduling opportunity for top performers + No Sundays! **How to Apply:** If you are a motivated and customer-focused individual looking for a challenging and rewarding career opportunity, apply now to join the arenaflex team. Visit our website to learn more about our company culture, benefits, and career advancement opportunities. Apply for this job