**Experienced Third Shift Customer Solutions Representative – Fully Remote Opportunity with arenaflex**

At arenaflex, we're committed to delivering exceptional customer experiences that exceed expectations. As a fully remote Third Shift Customer Solutions Representative, you'll play a vital role in providing top-notch service to our valued customers while working closely with our skilled technicians. If you're a customer service professional with a passion for delivering results-driven solutions, we want to hear from you! **About arenaflex** arenaflex is a leading provider of innovative solutions and services that empower individuals and businesses to thrive. Our mission is to foster a culture of excellence, innovation, and customer-centricity, and we're seeking talented individuals like you to join our team. With a strong focus on employee development and growth, we offer a dynamic and supportive work environment that encourages collaboration, creativity, and continuous learning. **Job Summary** As a Third Shift Customer Solutions Representative, you'll be responsible for providing exceptional customer service over the phone, dispatching calls to technicians, and performing various administrative duties. This is a fully remote position, with the exception of training, which will take place at our on-site facility in McHenry, IL. If you're a motivated and customer-focused individual with a strong work ethic, we encourage you to apply for this exciting opportunity. **Key Responsibilities** * Answer inbound phone calls to schedule jobs and handle customer service inquiries in a timely and efficient manner * Initiate outbound phone calls for scheduling of service calls to ensure seamless customer experiences * Handle various customer inquiries and requests with accuracy and attention to detail * Dispatch the correct technician (based on qualifications, geography, customer preference) to each job, utilizing Service Titan & ClearPath software to effectively plan and dispatch jobs * Proactively communicate with customers regarding estimated arrival times, technician details, and other relevant information * Communicate with technicians regarding availability, expected completion time, and other essential details * Ensure accuracy of details (customer name, phone number, address, etc.) on all scheduled calls * Perform a variety of administrative duties as requested by your direct supervisor and other managers in the company * High interaction with service technicians and various customers from residential to commercial * Other duties as assigned by management **Essential Qualifications** * High school diploma or equivalent (GED) * Minimum of 3 years relevant work experience in a customer service environment * Must live in Illinois and be able to reliably commute to McHenry, IL each day for training * Previous dispatch experience a plus * Strong verbal and written communication skills * Attention to detail * Ability to manage priorities and workflow * Ability to deal effectively with a diversity of individuals at all organizational levels * Versatility, flexibility, and a willingness to work within constantly changing priorities * Proficient in Microsoft Office * Ability to work from home efficiently * Ability and willingness to work nights and weekends **Preferred Qualifications** * Plumbing, Electric & HVAC experience a plus * Previous experience working with Service Titan & ClearPath software * Strong analytical and problem-solving skills * Ability to work in a fast-paced environment with multiple priorities and deadlines **Skills and Competencies** * Excellent communication and interpersonal skills * Strong problem-solving and analytical skills * Ability to work independently and as part of a team * Strong attention to detail and organizational skills * Ability to manage priorities and workflow effectively * Proficient in Microsoft Office and other relevant software * Ability to work in a fast-paced environment with multiple priorities and deadlines **Career Growth Opportunities and Learning Benefits** At arenaflex, we're committed to helping our employees grow and develop their careers. As a Third Shift Customer Solutions Representative, you'll have access to: * On-site training facility for continuous employee development * Opportunities for career advancement and professional growth * Tuition reimbursement program * Paid Time Off (PTO) and paid holidays * Employee discounts on company-provided services * Supplemental AFLAC insurance options * 401(k) plan with company match * Medical, dental, and vision insurance * Company-provided life insurance **Work Environment and Company Culture** arenaflex is a dynamic and supportive work environment that encourages collaboration, creativity, and continuous learning. As a fully remote employee, you'll have the flexibility to work from home while still being part of a close-knit team. Our company culture values: * Customer-centricity and exceptional service * Innovation and continuous learning * Collaboration and teamwork * Employee development and growth * Work-life balance and flexibility **Compensation and Benefits** * Starting hourly rate: $20.00/hour * Medical, dental, and vision insurance * Supplemental AFLAC insurance options * 401(k) plan with company match * Company-provided life insurance * Employee discounts on company-provided services * On-site training facility for continuous employee development * Paid Time Off (PTO) * Paid holidays * Tuition reimbursement program **How to Apply** If you're a motivated and customer-focused individual with a strong work ethic, we encourage you to apply for this exciting opportunity. Please submit your application through our website, including your resume and a cover letter outlining your experience and qualifications. We can't wait to hear from you! Apply Now! Apply for this job