**Experienced Full Stack Data Engineer – Customer Service**

At arenaflex, we're revolutionizing entertainment and shaping the evolution of storytelling around the world with over 270 million members in 190 countries. Our mission is to deliver an incredible customer experience, and when a member has a problem using arenaflex, we want to quickly and thoroughly resolve their issue and get them back to streaming. As a key member of our Data Science and Engineering (DSE) team, you'll play a critical role in using data to rigorously measure, optimize, and personalize our Customer Service investments to enable a delightful, efficient experience and to improve our product based on what our members tell us. **The Role** In this exciting role, you'll collaborate with data engineers, software engineers, and CS business owners to build reliable, scalable data pipelines, transform raw data into core business metrics, and work with custom visualization tools that surface CS insights. The team is small, so the role requires a high degree of autonomy, strong technical judgment, and the ability to span across the data stack, from pipeline development to business metrics and tools. **Key Responsibilities:** * Collaborate with data engineers, software engineers, and CS business owners to build reliable, scalable data pipelines * Transform raw data into core business metrics using advanced data modeling skills * Work with custom visualization tools to surface CS insights and drive business decisions * Design and develop data pipelines using big data technologies (Hive, Presto, Spark, Flink) on medium to large-scale data sets (10s of millions of records) * Develop strong analytical aptitude to think through business problems and prioritize autonomously * Communicate effectively with analysts, engineers, and business leaders to drive business outcomes **Essential Qualifications:** * At least 4 years of experience engineering data pipelines using big data technologies (Hive, Presto, Spark, Flink) on medium to large-scale data sets (10s of millions of records) * Strong data modeling skills, with the ability to design structures that are adaptable to changes in the source data or business processes * Strong proficiency in Python or Scala, with a passion for writing clean, supportable code * Advanced SQL skills, with a strong advocacy for data quality * Analytical aptitude to think through business problems and prioritize autonomously * Strong communication and productive partnership with analysts, engineers, and business leaders **Preferred Qualifications:** * Experience working with custom visualization tools and data visualization platforms * Familiarity with cloud-based data warehousing and big data technologies * Experience with agile development methodologies and version control systems * Strong understanding of data governance and data quality principles * Experience working in a fast-paced, dynamic environment with multiple stakeholders **arenaflex Culture** arenaflex's culture is an integral part of what makes us successful, and we approach diversity and inclusion seriously and thoughtfully. We are an equal-opportunity employer and celebrate diversity, recognizing that bringing together different perspectives and backgrounds helps build stronger teams. **Compensation and Benefits** We offer a competitive compensation package, including: * Annual salary, with the option to choose how much of your compensation you want in salary versus stock options * Comprehensive benefits, including Health Plans, Mental Health support, a 401(k) Retirement Plan with employer match, Stock Option Program, Disability Programs, Health Savings and Flexible Spending Accounts, Family-forming benefits, and Life and Serious Injury Benefits * Paid leave of absence programs, with full-time hourly employees accruing 35 days annually for paid time off to be used for vacation, holidays, and sick paid time off * Flexible time off for full-time salaried employees **Why Join arenaflex?** * Be part of a dynamic and innovative team that's shaping the future of entertainment * Collaborate with talented engineers, analysts, and business leaders to drive business outcomes * Work on complex, high-impact projects that make a real difference in the lives of our members * Enjoy a competitive compensation package and comprehensive benefits * Be part of a culture that values diversity, inclusion, and innovation **How to Apply** If you're a motivated and talented data engineer looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications for the role. We can't wait to hear from you! **Equal Opportunity Employer** arenaflex is an equal-opportunity employer and celebrates diversity, recognizing that bringing together different perspectives and backgrounds helps build stronger teams. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service. Apply for this job