Virtual Chat Support Agent

Position Overview Pair Eyewear Inc. is seeking a customer-focused Virtual Chat Support Agent to provide real-time assistance to customers through live chat and digital messaging platforms. This role is ideal for individuals with strong written communication skills who enjoy helping customers in a fast-paced, remote environment. Key Responsibilities • Respond to customer inquiries via live chat and messaging systems • Provide accurate information regarding products, orders, and support processes • Resolve customer questions efficiently while maintaining a professional and friendly tone • Document customer interactions clearly in internal systems • Escalate complex inquiries to appropriate internal teams when necessary • Follow company policies, quality standards, and data protection guidelines • Contribute to a positive and consistent customer experience Qualifications • High school diploma or equivalent (Associate’s degree a plus) • Previous customer service or chat support experience preferred but not required • Excellent written communication and typing skills • Ability to manage multiple chat conversations simultaneously • Comfortable using CRM systems and online support tools • Reliable internet connection and a quiet remote workspace What We Offer • Fully remote work environment • Flexible shift options • Paid training and structured onboarding • Company-provided systems and tools • Supportive remote team culture. Apply tot his job Apply To this Job