**Experienced Customer Service Representative II – OTC Livewell and Health Plans at arenaflex**

**Join arenaflex, a leading medical supply manufacturer and distributor, in a dynamic role that combines customer service expertise with a passion for healthcare. As an Experienced Customer Service Representative II, you will be the face of arenaflex, providing exceptional support to customers and plan members while working in a fully remote environment.** **About arenaflex** arenaflex is a medical supply manufacturer and distributor with over 34,000 employees working in 125+ countries. With a strong commitment to innovation, customer satisfaction, and employee growth, arenaflex is a leader in the healthcare industry. Our company culture values diversity, equity, and inclusion, and we strive to create a workplace where everyone feels valued and respected. **Job Summary** As an Experienced Customer Service Representative II, you will work under direct supervision to provide customer service support to customers and plan members. This role requires a strong customer service background, excellent communication skills, and the ability to work in a fast-paced environment. You will be responsible for responding to routine and complex customer service inquiries, maintaining accurate records, and ensuring timely order fulfillment. **Key Responsibilities** * Respond to routine and some non-routine customer service inquiries and problems via telephone, email, or chat. * Maintain accurate records of customer interactions, including notes and follow-up actions. * Place orders, track shipments, and ensure timely order fulfillment. * Follow up with customers as needed to clarify orders or resolve issues. * Enter data from customer service interactions, including account numbers and rush order needs. * Review customer service needs and refer to other service departments for follow-up as needed. * Collaborate with internal teams to resolve customer issues and improve service quality. * Meet quality standards for customer service, including response times and resolution rates. * Participate in ongoing training and development to improve customer service skills and knowledge. **Minimum Qualifications** * High school diploma or equivalent. * At least 1 year of experience working in customer service or 1 year of Medline Customer Service Rep I experience. * Strong communication and interpersonal skills. * Ability to work in a fast-paced environment and prioritize tasks effectively. * Basic computer skills, including Microsoft Office and customer relationship management (CRM) software. **Preferred Qualifications** * Bilingual Spanish speakers are preferred. * Experience working in a healthcare or medical supply industry. * Knowledge of customer service software and systems. * Strong problem-solving and analytical skills. * Ability to work independently and as part of a team. **Benefits** arenaflex is committed to offering competitive benefits and a variety of choices to best meet the needs of you and your family. For employees scheduled to work at least 30 hours per week, this includes: * Health and well-being benefits, including medical, dental, and vision insurance. * Financial fitness benefits, including 401(k) matching and employee stock purchase plan (ESPP). * Career development benefits, including training and education assistance. * Paid time off, including vacation, sick leave, and holidays. * Employee Assistance Program (EAP) and Employee Resource Groups (ERG). **Diversity, Equity, and Inclusion** arenaflex is committed to building a more diverse and inclusive company, one that recognizes, values, and respects the differences we all bring to the workplace. We strive to create a workplace where everyone feels valued and respected, and we empower people to share their best ideas. **Equal Opportunity Employer** arenaflex is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status, or any other legally protected characteristic. **Why Join arenaflex?** * Accelerate your career in healthcare with a leading medical supply manufacturer and distributor. * Work in a dynamic and fast-paced environment with opportunities for growth and development. * Collaborate with a diverse and inclusive team that values creativity and innovation. * Enjoy competitive benefits and a variety of choices to best meet your needs. * Make a difference in the lives of customers and plan members by providing exceptional customer service. **How to Apply** If you are a motivated and customer-focused individual with a passion for healthcare, we encourage you to apply for this exciting opportunity. Please introduce yourself to our recruiters, and we will get in touch if there is a role that seems like a good match. Apply for this job