**Experienced Customer Service Representative – Remote Opportunity at arenaflex**

At arenaflex, we're passionate about creating a world where every life is elevated by transforming spaces into havens. As a leading innovation company, we're committed to delivering smarter, safer, and more beautiful homes that improve lives. Our driving purpose is to empower our team members to think big, learn fast, and make bold decisions that positively impact our business, shareholders, and the planet. We're seeking an experienced Customer Service Representative to join our team and become the "Voice of arenaflex" that consumers interact with when they have product, installation, or warranty questions. As a key member of our team, you'll provide world-class customer service, receive comprehensive training, and enjoy a competitive starting rate, benefits, and opportunities for career growth. **About arenaflex** arenaflex is a brand, innovation, and channel leader focused on exciting categories in the home products, security, and commercial building markets. Our portfolio of brands includes Moen, House of Rohl, Aqualisa, SpringWell, Therma-Tru, Larson, Fiberon, Master Lock, SentrySafe, and Yale residential. We're headquartered in Deerfield, Illinois, and trade on the NYSE as FBIN. **Job Description** As an Experienced Customer Service Representative, you'll be responsible for handling and resolving a high volume of incoming calls, developing and maintaining knowledge of arenaflex products and procedures, navigating multiple databases across multiple systems, and delivering a consumer experience that drives unsolicited, positive "word of mouth" advertisement for arenaflex. **Responsibilities:** * Handles and resolves a high volume of incoming calls by determining the cause of the problem, finding a reasonable solution, and communicating that solution to the consumer. * Develops and maintains knowledge of arenaflex products and procedures to accurately aid consumers in a timely manner. * Navigates multiple databases across multiple systems to provide the quickest response to the consumer. * Delivers a consumer experience that helps to drive unsolicited, positive "word of mouth" advertisement for arenaflex. * Takes ownership of challenging/sensitive situations and resolves with a sense of urgency and empathy. * Demonstrates consistent achievement in meeting all required quality, call management, and productivity metrics as well as adhering to all processes and procedures within the department. * Performs other duties and/or special assignments as needed. **Qualifications:** * High School diploma or equivalent * Experience in a customer service position is required, call center experience is preferred * Excellent professional verbal and written communication skills are required. Bi-lingual in French or Spanish are a plus * Proficient PC skills, including the ability to navigate multiple screens and systems. Experience with Microsoft Teams a plus * Incumbent must meet internet speed requirements and have a safe and secure workspace * Must be able to thrive in a work environment that mandates low mobility and high observation * Must be available for training October 28, 2024 - November 22, 2024 * Must be able to work a flexible schedule and equally share in all schedule rotations and business hours deployed by the department if necessary **Benefits:** * 100% Remote Position * Diverse, inclusive, and welcoming culture with Employee Resource Groups * Self-led career development program with rewarding pay increases * Annual merit increases and company bonus opportunities * Medical, dental, and vision coverage from day one * Paid time off from day one * Tuition Reimbursement * 401(k) with company match up to 3% * Profit Sharing **Work Environment and Culture:** At arenaflex, we support the overall health and wellness of our associates by offering comprehensive, competitive benefits that prioritize all aspects of wellbeing and provide flexibility for our teammates' unique needs. This includes robust health plans, a market-leading 401(k) program with a company contribution, product discounts, flexible time off benefits (including half-day summer Fridays per policy), inclusive fertility/adoption benefits, and more. We offer numerous Employee Resource Groups to support inclusivity and our associates' feeling of belonging at work. **Career Growth Opportunities:** arenaflex is committed to the growth and development of our team members. We offer a self-led career development program with rewarding pay increases, annual merit increases, and company bonus opportunities. Our team members have the opportunity to take on new challenges, develop new skills, and advance their careers within the company. **Compensation and Perks:** The salary range for this position is $33,900 - $41,420 with a typical starting pay of $35,500. arenaflex offers a competitive starting rate, benefits, and opportunities for career growth. **How to Apply:** If you're passionate about delivering world-class customer service and joining a dynamic team, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications further. **Equal Employment Opportunity:** arenaflex is an equal employment opportunity employer and does not discriminate against any applicant based on race, color, religion, sex, gender identity or expression, national origin, ancestry, age, disability, marital status, protected veteran status, sexual orientation, genetic history or information, or any other legally protected characteristic. **Reasonable Accommodations:** arenaflex is committed to working with and providing reasonable accommodation to applicants with disabilities. If you need a reasonable accommodation for any part of the application or interview process, please contact us at fbinleave.fbhs@arenaflex.com and let us know the nature of your request along with your contact information. Resumes submitted to this email address will not be responded to. We look forward to hearing from you and exploring how you can join our team at arenaflex! Apply for this job