[Hiring] Per Diem - RN,Triage @Chapters Health System

Role Description The RN, Triage provides telephonic support to patients and families. The RN, Triage will establish and maintain positive relationships with team members, patients/families, and referral resources. Qualifications • Current Florida or multi-state license to practice as an RN, and ability to apply for/obtain multi-state RN license within 30 days of hire, if not already a holder of a multi-state license. • Florida license as RN, current active single-state out-of-state nurse license, or current active multistate/compact nurse license. • Ability to apply for/obtain license to practice as an RN in Washington D.C. within 30 days of hire. • Minimum of one (1) year nursing experience; hospice or hospital experience preferred. • Previous experience working with an EMR/EHR (Electronic Medical/Health Record) system. • Ability to effectively communicate in English (verbal and written); bi-lingual in Spanish preferred. • Reliable transportation to meet patients’ needs. • Excellent critical decision making and problem-solving skills. • Excellent clinical and assessment skills. • Ability to use equipment with visual and auditory mechanisms. • Excellent time management skills with the ability to prioritize demands to meet patient service standards and deadlines. • Ability to effectively handle stressful situations professionally and calmly with exceptional customer service. • Strong patient service skills. • Information seeking / probing skills. • Accurate knowledge transfer. • Listening, understanding, and responding. • Able to navigate in a fast-paced environment utilizing interpersonal skills to maximize caller reassurance and patient visits. • Ability to work in a cooperative team environment. • Able to exhibit a sense of urgency in daily work activities. • Skilled in computer operations; proficiency in MS Office software applications, online research, and proven data entry and navigation skills. • Available to work shifts to accommodate extended hours of operation as scheduled. • Ability to perform sedentary work with frequent interruptions. • Ability to manage the emotional stress of working with and caring for terminally ill patients and their families. • Ability to perform the essential functions and physical requirements of the job with or without reasonable accommodations. Responsibilities of all employees • Represent the Company professionally at all times through care delivered and/or services provided to all clients. • Comply with all state, federal and local government regulations, maintaining a strong position against fraud and abuse. • Comply with Company policies, procedures and standard practices. • Observe the Company's health, safety and security practices. • Maintain the confidentiality of patients, families, colleagues and other sensitive situations within the Company. • Use resources in a fiscally responsible manner. • Promote the Company through participation in community and professional organizations. • Participate proactively in improving performance at the organizational, departmental and individual levels. • Improve own professional knowledge and skill level. • Advance electronic media skills. • Support Company research and educational activities. • Share expertise with coworkers both formally and informally. • Participate in Quality Assessment and Performance Improvement activities as appropriate for the position. Job Responsibilities • Triages after-hours phone calls and ensures that callers’ needs are met efficiently using excellent customer service skills. • Provides telephone advice and education for patient needs. • Responsible for the timely, courteous, and effective handling of all telephone inquiries related to Chapters Health System’s services. • Positively promotes and clearly explains benefits of Chapters Health System’s services. • Gathers necessary information and required documentation from appropriate sources to ensure complete, current, and accurate documentation of patient information and data. • Accurately enters data into information tracking systems, including entering and tracking patient referral file in electronic medical record (EMR). • Provides reassurance on the phone to patients and families. • Assists in finding solutions to their questions and/or recognizes the need for an in-person visit. • Coordinates in-person visit when needed/or requested. • Assists the patient and family to achieve the desired comfort levels. • Utilizes appropriate support/expert resources or personnel to resolve complex or difficult situations. • Documents patient/family contact information in the EMR and communicates with the Interdisciplinary Group (IDG). • Triage RN's who experience technical issues not caused by the company equipment or network are required to report the situation to leadership immediately. • During times of emergencies, the Triage RN may be required to report to work at a location designated by the company. • Performs other duties as assigned. Compensation Pay Rate $45.00 This position requires consent to drug and/or alcohol testing after a conditional offer of employment is made, as well as ongoing compliance with the Drug-Free Workplace Policy. All Chapters Health System employees performing services for Florida affiliates are submitted through the Florida Care Provider Background Screening Clearinghouse to verify eligibility after a conditional offer of employment is made as well as ongoing eligibility. Apply tot his job Apply To this Job