**Experienced Full Stack Project Manager – Customer-Facing Software Development**

Join arenaflex, a forward-thinking organization dedicated to creating innovative software solutions that positively impact the State of Louisiana, as a seasoned Project Manager for our Software Development team. As a key member of our IT department, you will be responsible for overseeing and driving the success of our software development projects, focusing on exceptional customer-facing communication and relationship management. With a strong emphasis on collaboration, leadership, and problem-solving, you will play a vital role in shaping the future of arenaflex's technical solutions. **About arenaflex** arenaflex is a dynamic team of IT experts committed to delivering technical solutions that meet the needs of community-oriented higher education and industry training. Our diverse, communicative team comprises individuals from across the US, working together to create a positive impact across Louisiana. As a remote team, we prioritize flexibility, collaboration, and innovation, offering a competitive salary and great benefits to our employees. **Job Summary** We are seeking an experienced Project Manager with a proven track record in software development projects, focusing on customer-facing communications. As a key member of our team, you will lead the planning, execution, and delivery of software development projects from inception to completion, ensuring adherence to project timelines, budgets, and quality standards. You will serve as the primary point of contact for client communication, understanding and articulating client requirements, and proactively managing and resolving client issues or concerns. **Key Responsibilities** * **Project Leadership** + Lead the planning, execution, and delivery of software development projects from inception to completion. + Define project scope, objectives, and deliverables in collaboration with stakeholders and the development team. + Ensure adherence to project timelines, budgets, and quality standards. * **Customer-Facing Communications** + Serve as the primary point of contact for client communication throughout the project lifecycle. + Understand and articulate client requirements, ensuring alignment between project deliverables and customer expectations. + Proactively manage and resolve client issues or concerns while maintaining a positive and professional relationship. * **Team Collaboration** + Collaborate closely with cross-functional teams including developers, designers, quality assurance, and other stakeholders to drive project success. + Foster a collaborative and innovative team environment to encourage productivity and creativity. + Provide guidance, support, and motivation to team members, ensuring clarity on project objectives and tasks. * **Risk Management** + Identify potential project risks and develop mitigation strategies to address them effectively. + Proactively manage changes in project scope, schedule, and costs. * **Reporting and Documentation** + Prepare and present project status reports, progress updates, and documentation to internal and external stakeholders. + Maintain accurate project documentation, including project plans, schedules, and resource allocation. **Essential Qualifications** * **Education**: Bachelor's degree in Computer Science, Engineering, Business Management, or related field. * **Experience**: Proven experience (3 years) in project management, specifically in software development projects, with a focus on customer-facing communications. * **Knowledge, Skills, and Abilities**: + Strong understanding of software development methodologies (e.g., Agile, Scrum) and tools (e.g., JIRA, Trello). + Excellent interpersonal, communication, and negotiation skills with the ability to engage effectively with clients and internal teams. + Solid organizational and leadership abilities with a proactive approach to problem-solving. **Preferred Qualifications** * Master's degree in Computer Science, Engineering, Business Management, or related field. * PMP or Agile certification. * Experience with project management tools such as Asana, Trello, or Basecamp. * Strong understanding of cloud-based software development and deployment. **Benefits** As a member of the arenaflex team, you will enjoy a competitive salary and great benefits, including: * Retirement plan * Multiple medical insurance options * Supplemental insurances (dental, term life, disability, accident, vision, etc.) * Tax Saver Flexible Benefits Plan (saves tax dollars on some child care and medical expenses) * Holidays (14 per year, typically includes longer break at Christmas) * Generous annual (vacation) and sick leave benefits * Employee Assistance Program **How to Apply** If you are a motivated and experienced Project Manager with a passion for customer-facing communication and relationship management, we encourage you to apply for this exciting opportunity. Please submit a cover letter that addresses the outlined responsibilities, a resume, and the names and contact information for three professional/work-related references. If selected, you will be asked to provide a certified copy of your transcript. **Application Deadline** Applications will be accepted and the position will remain open until filled. **Equal Opportunity Employer** arenaflex is an equal opportunity/equal access employer and is a State As a Model Employer (SAME) agency that supports improved employment opportunities for individuals with disabilities. Apply for this job