[Remote] Telehealth Coordinator I

Note: The job is a remote job and is open to candidates in USA. CorVel Corporation is a national provider of risk management solutions, and they are seeking a Telehealth Coordinator I. This role is responsible for addressing client, patient, and provider inquiries while ensuring adherence to guidelines and scheduling appointments for treatment.

Responsibilities

• Review medical notes, treatment referrals, work status notes, etc. to ensure all necessary referral orders were received
• Responsible for data entry and verification of details in the system for appropriate and timely order submission
• Provide quality telephonic and email customer service including inbound and outbound messages
• Receive and respond to daily emails and correspondence
• Identify, analyze, and solve problems outside of standard processes
• Participate in ongoing internal training and learning to obtain updated knowledge of industry and product changes
• Additional duties as assigned

Skills

• High School Diploma or GED required
• Ability to work on several concurrent tasks in a high-volume, fast-paced, team-oriented environment
• Excellent written and verbal communication skills
• Computer proficiency and technical aptitude with the ability to utilize Microsoft Office including Outlook and Excel
• Strong attention to detail with a high commitment to accuracy
• 2 years of experience in an office environment preferred
• 1 year of similar, relevant experience preferred

Benefits

• Medical (HDHP) w/Pharmacy
• Dental
• Vision
• Long Term Disability
• Health Savings Account
• Flexible Spending Account Options
• Life Insurance
• Accident Insurance
• Critical Illness Insurance
• Pre-paid Legal Insurance
• Parking and Transit FSA accounts
• 401K
• ROTH 401K
• Paid time off

Company Overview