Specialist I, Campaign Specialist
Job Summary
The Campaign Specialist support the production and day‑to‑day operations of multiple direct mail fundraising campaigns in alignment with agency‑wide and departmental goals. The Specialist coordinates campaign timelines, creative assets, data inputs, vendor deliverables, and quality controls to ensure accurate, timely execution. Working under the direction of the Manager and in collaboration with internal partners, s/he supports performance tracking, issue resolution, and continuous improvement efforts while building foundational skills in direct response fundraising, donor experience, and campaign operations.
Role and Key Responsibilities
- Execute direct mail fundraising strategies by supporting multiple campaigns from planning through completion, ensuring alignment with agency and departmental goals.
- Coordinate campaign schedules, documentation, and workflows; track milestones to support timely delivery of creative assets, data files, and production outputs.
- Support campaign production by working closely with internal writers, editors, and graphic designers, and by coordinating deliverables with external vendors such as mailshops and printers.
- Support internal fulfillment activities by preparing job specifications, instructions, and purchase orders; maintain vendor capability lists; and review vendor invoices for accuracy prior to submission for payment.
- Perform quality checks on campaign materials, including proofreading and reviewing letters, cards, brochures, catalogs, and other mail components before production.
- Prepare mail file orders and audience segmentation instructions; verify accuracy of coding, personalization, and setup in collaboration with data and analytics teams.
- Track campaign expenses and performance, completing backend reporting and supporting analysis against established metrics and budgets.
- Maintain tracking tools for campaign expenses, production samples, and inventory to support operational accuracy and reconciliation.
- Assist with identifying and resolving day‑to‑day production issues, escalating risks or delays as appropriate.
Qualifications
Basic Qualifications
- Bachelor’s degree in Marketing, Communications, or other related field.
- Minimum 3 years’ work experience in direct response, marketing or fundraising
- Experience with budget planning and reporting
Preferred Qualifications
- Familiarity with direct response fundraising concepts, including donor acquisition, renewals, segmentation, and campaign lifecycles.
Knowledge, Skills & Abilities
- Ability to speak, write and present information clearly
- Strong decision-making and negotiating skills
- Understanding of fundraising concepts and a demonstrated ability to raise money
- Familiarity with donor databases or related systems
- Proficient in MS Office
- Excellent organizational skills, with the ability to effortlessly manage multiple projects simultaneously
- A fierce and tireless attention to detail
- Forward-thinking, anticipates opportunities and challenges
- A structured individual with strong time management skills who is deadline-driven and works well under pressure
- Takes initiative, requires minimal supervision and demonstrates impeccable follow-through
- A team player who projects a positive attitude, high energy and enthusiasm
Required Languages: Fluency in English.
Travel: Must be able to travel up to 10% at a time.
Supervisory Responsibilities: None
Agency Competencies (for all CRS Staff):
- Personal Accountability – Consistently takes responsibility for one’s own actions.
- Acts with Integrity - Consistently models values aligned with CRS Guiding Principles and mission. Is considered honest.
- Builds and Maintains Trust - Shows consistency between words and actions.
- Collaborates with Others – Works effectively in intercultural and diverse teams.
- Open to Learn – Seeks out experiences that may change perspective or provide an opportunity to learn new things.
Agency Leadership Competencies:
- Lead Change – Continually looks for ways to improve the agency through a culture of agility, openness, and innovation.
- Develops and Recognizes Others – Builds the capacity of staff to reach their full potential and enhance team and agency performance.
- Strategic Mindset – Understands role in translating, communicating, and implementing agency strategy and team priorities.
What we offer
CRS offers U.S. based staff a comprehensive benefits package, including medical, dental, life insurance, vision, and a generous retirement savings plan. Salary and benefits packages for successful candidates employed outside the U.S. are based on the country of employment/in-country office where the candidate will perform the role. CRS´ work culture is a collaborative, mission-driven culture committed to improving the lives of the poor throughout the world.