Underwriting Associate Operations Account Specialist - National Accounts

Travelers is a leading property casualty insurer with a commitment to customer care and community support. The Associate Operations Account Specialist will collaborate with underwriting and business partners to manage multi-state, multi-line accounts, ensuring quality service and customer satisfaction.

Responsibilities

• Become proficient managing multi-state, multi-line accounts throughout the lifecycle which could include rating/pricing, quoting and issuing policies as well as handling related account activity
• Contribute to a positive workplace culture by building and maintaining strong working relationships with business partners and agents
• Gain a rich understanding of business processes by leveraging standardized workflows and state compliance guidelines
• Synthesize multiple sources of information to make sound decisions
• Exercise critical thinking and decision-making skills to become a trusted advisor solidifying customer confidence
• Make a difference to our customers by executing on service level commitments and delivering quality products in a timely manner
• Perform other duties as assigned

Skills

• Completion of higher education coursework
• High School Diploma
• Basic knowledge of Microsoft Suite applications (Word, Excel, etc.)
• Accountability: Takes ownership and responsibility for actions and outcomes, performance and results
• Analytical Thinking and Judgment Decision Making: Identifies current or future problems or opportunities
• Analyzes, synthesizes and compares information to understand issues
• Identifies cause and effect relationships and explores alternative solutions to support sound decision making
• Embracing Change and Leading Transitions: Remains energized and focused in the face of ambiguity, change or strenuous demands
• Demonstrates change leadership by influencing and advocating for change
• Maximizes the benefits of Product and Platform investments through utilization of best practices
• Communication: Demonstrates effective verbal, written, and listening communication skills
• Relationship Management: Provides service excellence to internal and external partners, delivering an experience that exceeds the customer expectations
• Teamwork: Collaboration in situations when actions are interdependent, and a team is mutually responsible to produce desired results
• Embraces diversity of thought that will promote a more inclusive work environment
• Valuing and Developing Talent: Continuously develops skills and competencies that will better enable you and Enterprise Operations to reach business goals
• Customer Focus: Provides service excellence to internal or external clients
• Time Management: Ability to prioritize, highly organized, able to multi-task in order to meet deadlines
• Insurance Education/Designations (CPCU, CIC, etc.)

Benefits

• Health Insurance: Employees and their eligible family members – including spouses, domestic partners, and children – are eligible for coverage from the first day of employment.
• Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum.
• If you have student loan debt, you can enroll in the Paying it Forward Savings Program.
• When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account.
• You are also eligible for a Pension Plan that is 100% funded by Travelers.
• Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
• Wellness Program: The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs.
• In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs.
• Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved.
• Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.

Company Overview

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