**Experienced Customer Service Specialist - Overnight/Weekend Support for arenaflex**
At arenaflex, we're a full-service language service provider dedicated to delivering comprehensive, responsive, and high-quality language access for patients, providers, families, and coordinated care organizations. Founded in 2010, our Portland, Oregon-based company has been a trusted partner in the healthcare industry, and we're now seeking an exceptional Customer Service Specialist to join our team.
As a Customer Service Specialist in our Scheduling Department, you'll play a vital role in ensuring seamless communication between our clients, interpreters, and healthcare providers. If you're a motivated and detail-oriented individual with a passion for delivering outstanding customer service, we encourage you to apply for this exciting opportunity.
**About arenaflex**
arenaflex is a dynamic and growing company that values diversity, inclusivity, and teamwork. We believe that our unique blend of cultures, experiences, and perspectives makes us stronger and more effective in our mission to provide exceptional language access services. As an arenaflex team member, you'll have the opportunity to grow professionally, develop new skills, and make a meaningful impact in the lives of our clients and their patients.
**Responsibilities**
As a Customer Service Specialist, you'll be responsible for:
* Handling and resolving email requests from a dedicated client and interpreters related to scheduling, as the first point of contact.
* Assisting in answering clients/interpreters calls, when needed.
* Efficiently inputting data and maintaining accurate database information.
* Managing all inbound interpreter calls and inquiries.
* Managing all inbound interpreter calls, emails, and securing interpreters to cover appointments.
* Managing all appointments for a dedicated client by meeting both arenaflex and client service levels for securing interpreters to the appointments.
* Other duties as assigned by leads, Assistant Manager, or Scheduling Manager.
**Key Skills and Qualifications**
To succeed in this role, you'll need:
* 2 years of experience in customer service
* 2 years of experience working in a fast-paced office environment
* Exceptional data entry and accuracy skills
* Professional verbal and written communication skills
* Organized and motivated with excellent follow-through, multi-tasking, and problem-solving skills
* Proficiency in MS Office applications
* Ability to work independently while remaining an effective and efficient member of cross-functional teams
* Ability to analyze problems and develop processes to alleviate problems
**Preferred Qualifications**
While not required, the following skills and qualifications are highly desirable:
* Experience working in a call center or customer service environment
* Familiarity with language access services or healthcare industry
* Proficiency in web-based applications, such as CRM software
* Experience with data analysis and reporting
* Certification in customer service or a related field
**Work Environment and Culture**
As a remote Customer Service Specialist, you'll have the flexibility to work from home and enjoy a comfortable and collaborative work environment. arenaflex values work-life balance and offers a range of benefits to support your physical and mental well-being, including:
* Competitive hourly rate: $20-22/hour
* Comprehensive benefits package, including health, dental, and vision insurance
* Paid time off and holidays
* Opportunities for professional growth and development
* Collaborative and supportive team environment
**How to Apply**
If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience, skills, and qualifications. We look forward to hearing from you!