**Experienced Full Stack Customer Service Representative – Emergency Roadside Service**

Join arenaflex, a leading provider of membership, travel, insurance, and financial services, as a Full Stack Customer Service Representative – Emergency Roadside Service. As a key member of our team, you will play a vital role in delivering exceptional customer experiences and ensuring the timely resolution of emergency roadside service requests. **About arenaflex** arenaflex is a dynamic and innovative organization that has been serving millions of members and customers across 14 states and 2 U.S. territories for over a century. Our commitment to providing quality service and helping our members enjoy life's journey through insurance, travel, financial services, and roadside assistance has earned us a reputation as a trusted and reliable partner. **Job Summary** As a Full Stack Customer Service Representative – Emergency Roadside Service, you will be responsible for responding to member/customer requests for emergency road service in a call center environment. You will obtain information regarding the type of service required, provide basic information regarding Emergency Road Service benefits, and communicate with contractors to provide information regarding member location, vehicle, and type of problem. You will also enter data into our D2000 database and document all relevant details. **Key Responsibilities** * Respond to member/customer requests for emergency road service in a call center environment * Obtain information regarding the type of service required and provide basic information regarding Emergency Road Service benefits * Communicate with contractors to provide information regarding member location, vehicle, and type of problem * Enter data into our D2000 database and document all relevant details * Notify member of estimated time of arrival and name of contractor * Recognize, promote, and process membership sales opportunities * Verify completed status of call and close out on system * Provide superior customer service during every member interaction * Respond to a high volume of emergency road service requests in a call center environment * Analyze member accounts to determine additional products and services that benefit the member * Exceed performance metrics by following our detailed call intake process and efficiently working through calls in a timely fashion **Essential Qualifications** * High school diploma or equivalent * Must qualify, obtain, and maintain all applicable state licenses required for selling and/or servicing arenaflex products * 6 months of Customer Service Experience * Providing customers service in a professional manner and de-escalating situations * Accurately inputting information into various fields using a PC keyboard * Navigating through a PC and/or automated processing system * Reading and comprehending various Customer Care service tools (manuals, work models, etc.) * Performing mathematical calculations including adding, subtracting, percentages, etc. **Preferred Qualifications** * College level coursework in Business, Marketing, Geography, or other related field and/or applicable professional/technical certification courses * Experience in a call center environment – minimum 6 months * Remote work experience * Customer service environment experience * Promoting arenaflex products and services * Identifying and responding to customer needs through cross-selling and up-selling products **Skills and Competencies** * Telephone etiquette * Basic Computer skills * Ability to operate and navigate a laptop or PC often while using multiple applications to include the Internet, Google Maps, Email, company applications, and more * North American geographical relationships * Road condition reporting terminology * Strong communication skills demonstrated through the effective use of the Customer Interaction Model * Strong interpersonal skills * Strong written communications skills needed to respond in a professional manner to member/customer inquiries * Effective listening skills * Accurately enter information on a personal computer * Identify and resolve customer service issues/requests or transfer to appropriate customer advocate * Represent the Customer Care Department in a professional and positive manner * Maintain accurate records * Understand, read, and reconcile payment history * Read maps and use travel-related tools (i.e., directional cues) **Work Environment** * Works in a temperature-controlled office environment * Irregular hours to include various shifts, weekends, and/or holidays **Compensation and Benefits** * Competitive hourly rate of $19.00 per hour with shift premium for evening periods and weekends * Performance-based incentives * $250 Perfect Attendance bonus after 90-days of incident-free attendance * Bi-Lingual a plus – Subsidy for bilingual skills (Must be fluent in Spanish and English) * Excellent and comprehensive benefits packages, including: + 401k Match + Medical + Dental + Vision + PTO + Paid Holidays + Tuition Reimbursement + Corporate Incentive Program + Complimentary arenaflex membership + Employee Referral Bonus + Employee recognition program **Career Growth Opportunities and Learning Benefits** * Full-time paid Training beginning Thursday, April 4, 2024 * Hours during Virtual Training Monday through Friday from 10:00 am – 6:30 pm EST/9:00 am - 5:30 pm CST * Afternoon, evening, weekend shifts available after training (start and end times may shift slightly based on business needs, flexibility will be required to accommodate occasional schedule slides) * Voluntary overtime opportunities **Why Join arenaflex?** * Become a part of something bigger – arenaflex is a dynamic and innovative organization that has been serving millions of members and customers across 14 states and 2 U.S. territories for over a century. * Join a team committed to driving your career forward – arenaflex offers a range of career growth opportunities and learning benefits to help you achieve your goals. * Enjoy a comprehensive benefits package – arenaflex offers an excellent and comprehensive benefits package, including health, dental, and vision insurance, 401k match, and more. * Make a difference – as a Full Stack Customer Service Representative – Emergency Roadside Service, you will have the opportunity to make a real difference in the lives of our members and customers. **How to Apply** If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application today and join the arenaflex team! Apply To This Job Apply for this job