Sales Support Representative I Duties:

The Sales Support Representative will provide aid and support to assigned dealers, working to identify areas of potential growth. This role is responsible for assisting the existing dealers through the onboarding process, educating and encouraging participation in program features and benefits, and engaging in needed training and dealer development activities. They will assist senior representatives to complete tasks required to fulfill dealer requests and needs.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Work with assigned existing dealers and key strategic partner accounts to increase program usage by promoting our platforms, conducting training, handling issue resolution, and assisting dealers through each step of the financing process.
• Support senior representative’s objectives, including but not limited to email follow-ups, new dealer introductions, training and customer application support.
• Provide effective and timely dealer and internal service by working daily in email queues, Teams/priority Teams chats, and by answering inbounds across each of the inbound campaigns.
• Correspond with dealers, field sales team, internal departments, and management regarding escalated dealer situations, working towards conflict resolutions.
• Take ownership of assigned tasks and complete them in a timely manner (45 day no-call, Owner Calls, etc.)
• Gain knowledge on Dealer Portal to assist in real time issues along with dealer needed items.
• Contribute to a cross departmental collaborative atmosphere to resolve issues/complaints and help improve processes.
• Document notes properly in all required areas per company processes and procedures.
• Other duties as assigned by management.

Must be able to come to work promptly and regularly. Must be able to take direction and work well with others. Must be able to work under the stress of deadlines. Must be able to concentrate and perform accurately. Must be able to react to change productively.

Minimum Qualifications:

• Associate degree in business, finance, communication, marketing or related field.
• 2 years’ marketing or sales experience, preferably in the consumer finance industry OR combination of education and experience.
• Strong computer skills including Word, Excel, Internet, and email.
• Strong typing skills.
• Strong attention to detail.

• Knowledge of Microsoft Office (Word, Excel, PowerPoint, Outlook, and Internet Explorer).

• Professional phone presence and excellent verbal and written communication skills.

About Foundation Finance:

Foundation Finance Company (FFC), a Great Place to Work® certified company since 2017, is a fast-growing consumer finance company working with home improvement contractors across the U.S. to drive sales through flexible, customer-focused financing options.
Available Benefits:

· Day-one Health Benefits (medical, dental, vision, and flexible spending options like HSA or FSA accounts).
· 401(k) with company match enrollment on day-one.
· Paid, Sick and Volunteer Time Off
· Paid Parental Leave Options
· Employer Paid Life and Disability
· Wellbeing on Demand Program
· Flexible Work Environment with a casual dress code

*Employment status (full-time or part-time) may affect eligibility for certain benefits. Some benefits become available only after a specified period of employment. Please refer to our Benefits page for details.

Office environment with significant time spent sitting, typing and talking on the telephone.

Foundation Finance Company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

If you reside in the state of Colorado, please click on the following link to review our benefits: Foundation Finance Benefits

These benefits are designed to support our employees in their professional growth, health, and overall well-being. Eligibility, coverage details, and enrollment processes will be provided during the onboarding process. At Foundation Finance Company, we are committed to fostering a positive work environment where employees can thrive both personally and professionally.

Foundation Finance Company LLC requires that remote employees must reside in one of the following states to be considered for any of our remote positions: AL, AR, AZ, CO, FL, GA, IL, IN, KY, LA, MD, MI, MN, MO, MS, NC, NJ, NV, NY, OH, OK, OR, SC, TN, TX, UT, VA, WA, and WI.