Associate Account Manager

Fact & Fiction is a dynamic agency seeking an Associate Account Manager to support the day-to-day execution of client projects. The role involves managing meeting logistics, facilitating collaboration, and ensuring client satisfaction while contributing to strategic discussions.

Responsibilities

• Support the day-to-day execution of client projects under the guidance of the Account Manager, keeping everything buttoned-up and moving forward
• Own meeting logistics and agendas. Deliver same-day recaps with clear action steps, owners, and timing to keep every stakeholder aligned
• Partner closely with Project Management, keeping them looped on all client-facing communications and flagging timing, resourcing, or budget risks early with proposed solutions
• Prepare polished materials for client meetings, including status updates, creative presentations, and performance recaps
• Conduct research into client industries, competitive landscapes, and audience insights to inform strategic recommendations
• Facilitate cross-functional collaboration between creative, strategy, media, and production teams
• Support billing documentation, monthly financial tracking, and budget reconciliation for your accounts
• Identify organic growth opportunities within existing client relationships and flag them to senior leadership
• Contribute to brand and business strategy discussions, bringing a prepared and informed point of view
• Navigate ambiguity with composure — when things are unclear, ask the right questions and drive toward clarity for the team and clients
• Anticipate what’s coming next on a project and prepare accordingly, rather than waiting to be asked
• Maintain version control, organized folders, and quality checks on all deliverables before they reach clients

Skills

• Bachelor's degree in Business, Advertising, Communications, Marketing, or equivalent professional experience
• 1-2 years of experience in an advertising agency, digital marketing firm, or in-house marketing team
• Comfort with a hybrid work model (in-office two days per week in Boulder or Kansas City)
• Willingness to travel occasionally (up to 10%)
• A bias toward action over perfection — you know when 'done' beats 'perfect'
• Comfort adapting your approach based on how different teammates and clients work best
• Exceptional organizational skills and a natural attention to detail. You catch what others miss
• Strong written and verbal communication skills, with confidence in both internal and client-facing settings
• Experience working alongside creative and production teams in a fast-paced environment
• A proactive, solutions-oriented mindset. You don't wait to be told what to do next
• Comfort with constructive feedback: you give it with empathy and receive it with openness
• Familiarity with project management tools (Asana, Monday, Basecamp, or similar)
• Content marketing experience is a strong plus
• Genuine curiosity about brands, culture, and what makes people pay attention
• A connector mindset, you instinctively pull the right people into the room rather than trying to solve everything yourself

Benefits

• Generous holidays, including the week off between Christmas and New Year.
• Flex PTO.
• Strong health plans, 100% company paid health, dental, and vision.
• Matching 401k.
• Employee Assistance Program.
• Life Insurance.
• A collaborative, no-ego culture where people genuinely have each other's backs

Company Overview