Customer Success Specialist

Honeywell is a leading software-industrial company that addresses critical challenges in automation and energy. The Customer Success Specialist will ensure a smooth customer journey from purchase to productivity, monitor customer health, and drive product adoption while maintaining strong customer relationships.

Responsibilities

• Support customer relationships to retain revenue and to grow the monthly recurring revenue
• Be involved in the entire customer lifecycle from pre-sales, on-boarding, and through the duration of the subscription period. This includes building, maintaining and presenting customer centric support/usage scorecards and reports
• Help drive product adoption with the customer and ensure quick time to value
• Develop a deep understanding of the product and communicate with customers about the most relevant features/functionality for their specific business needs
• Monitor accounts and tracks usage to minimize churn and work proactively to eliminate any risk while driving adoption
• Work in a team centered environment to develop and constantly improve processes to engage customers and provide recurring value

Skills

• 1-2 years of account management experience within a success software-oriented business
• Experience in managing customers' expectations both large and small and knowing how and why to manage each differently
• Proven track record of being proactive, success oriented, analytics focused and predictive
• Demonstrate true passion for customers and their success
• Demonstrate organizational and project management skills
• Exemplary written and verbal communication skills
• Demonstrate facilitation and decision-making skills
• Strong listening and coordination skills to understand the customer's concern and able to work along internal and external technical teams to successfully resolve them
• Possess the ability to find solutions for customers that match the technology offerings within the business
• Drive customer success while embedding in with the Honeywell field teams to build a cohesive and collaborative working engagement
• A desire to work within a high performing, self-directed team
• Customer facing engagement skills and ability to manage relationships with decision-makers
• Strong and proven experience building and managing customer relationships
• Demonstrated experience in multiple vertical markets
• Comfort with ambiguity and a bias to work with a team to 'fill the organizational gaps' when they occur
• Ability to travel
• 5+ years' experience in a customer facing role; preferably at a SaaS company

Benefits

• Employer-subsidized Medical
• Dental
• Vision
• Life Insurance
• Short-Term and Long-Term Disability
• 401(k) match
• Flexible Spending Accounts
• Health Savings Accounts
• EAP
• Educational Assistance
• Parental Leave
• Paid Time Off (for vacation, personal business, sick time, and parental leave)
• 12 Paid Holidays

Company Overview

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