Visitor Experience Systems Manager

We have an opening for a Visitor Experience Systems Manager who will oversee Box Office operations and the ticketing system, support the Visitor Experience (VE) team with special projects, daily operations, and initiatives that ensure a welcoming, accessible, and authentic experience for all MCA visitors. To be successful in this role, you will: Systems: – Maintain oversight of VE procedures for ticketing setup of museum admission and programs. – Represent VE at internal and external meetings and events requiring ticketing services. – Execute ticketing setup for museum admission, performances, events, and ticketed rental events. – Create and maintain ticket designs for physical and e-tickets in ticketing software, collaborating with Creative and Design as needed. – Stay updated on technology trends and best practices related to ticketing and box office procedures. – Work with Information Technology department on system and hardware updates impacting VE. – Leverage ticketing system to generate reports at the request of the Director of Visitor Experience and/or Senior Director of Audience Experience, providing timely updates on audience numbers and sales. Box Office: – Oversee and execute audience plans for performance, programs, and rental events. – Oversee capacity and comp lists for public programs. – Oversee pre and post communication for visitors. VE Team Leadership: – Supervise, mentor, train, and oversee direct reports including special projects and staff management to ensure effective operation and accountability for results. – Ensure staff are informed about museum exhibitions, programs, and activities. – Provide specific training on ticketing systems, equipment, and data entry. Support ongoing training efforts and serve as a role model for VE Assistants and Associates. – Ensure daily safe count; report under/over errors to Finance and Accounting. – Assume the role of VE Manager on designated days or as needed, overseeing visitor experience and ensuring a positive experience for all guests. Responsibilities include managing staff, addressing visitor concerns, and implementing service improvements. – Support daily schedule coordination including covering lunches, breaks, callouts, and events. Assist with beginning and end of day activities. – Serve as manager on duty for performances and events. – Stay informed about Visitor Experience and Box Office policies, procedures, membership details, and MCA security and emergency protocols. – Ensure effective use of communication tools for Visitor Experience. – Maintain Knowledge of Current Exhibitions: Stay informed about ongoing exhibitions by reviewing gallery guides and catalogs, and by participating in educational events and curator tours. Apply tot his job Apply To this Job