Implementation Consultant, Employee Benefits

About the position An Atlanta based employee benefits firm is seeking a qualified Implementation Consultant with direct experience implementing and managing custom employee benefit plans across all lines of coverage for large group employers. The Implementation Consultant will oversee the implementation of vendors and benefits plans for clients and act as the primary contact person during the project. This role requires a customer-focused attitude, agile project management skills, and the ability to communicate and collaborate across multiple teams. Responsibilities • Own, lead, and manage the implementation process, including creating a custom project plan in Excel or Smartsheet • Collect all plan data and information as required and distribute it to the relevant vendors, clients, and internal team members • Effectively communicate tasks, deadlines, and projects to all parties involved in the implementation • Manage meetings/deliverables including preparing agendas, documenting meeting notes and providing follow-ups • Lead frequent progress/status conference calls between the client, vendors, and internal teams, including creating agendas and disseminating important notes • Manage the implementation to the established deadlines • Effectively manage risk and client expectations while anticipating potential problem areas, escalating to the Director of Implementation if necessary • Regularly report project status updates to Director of Implementation while owning and managing the implementation cycle independently • Review and complete documentation generated during the implementation, ensuring accuracy • Identify and document areas for process improvement within the Implementation department Requirements • Bachelor’s Degree required • Attention to detail: excellent organization and prioritization skills required • 3+ years of employee benefits industry experience in account management or project management plus strong knowledge of employee benefit vendors and plans strongly preferred • Prior project management experience with multi-product implementations strongly preferred • Strong client relationship skills • Strong oral and written communication skills • Ability to work independently and thrive in a team environment • Ability to demonstrate learning agility and critical thinking skills • Ability to manage multiple projects simultaneously • Proficiency with PC software and applications, with emphasis on MS Office Suite, Adobe, and SmartSheet Benefits • Generous Paid Time off • Managed PTO for salaried/exempt employees (personal time off without accruals or caps); 22 PTO days starting out for hourly/non-exempt employees; 12 company-observed paid holidays; 4 early-close days • Generous leave time options: Paid parental leave, pregnancy disability and bonding leave, and organ donor/bone marrow donor leave • Generous employee referral bonus program of $1,500 per hired referral • Employee recognition programs for demonstrating EPIC’s values plus additional employee recognition awards and programs (and trips!) • Employee Resource Groups: Women’s Coalition, EPIC Veterans Group • Professional growth & development: Mentorship Program, Tuition Reimbursement Program, Leadership Development • Unique benefits such as Pet Insurance, Identity Theft & Fraud Protection Coverage, Legal Planning, Family Planning, and Menopause & Midlife Support • Additional benefits include (but are not limited to): 401(k) matching, medical insurance, dental insurance, vision insurance, and wellness & employee assistance programs • 50/50 Work Culture: EPIC fosters a 50/50 culture between producers and the rest of the business, supporting collaboration, teamwork, and an inclusive work environment. It takes both production and service to be EPIC! • EPIC Gives Back – Some of our charitable efforts include Donation Connection, Employee Assistance Fund, and People First Foundation Apply tot his job Apply To this Job