Emergency Communications Supervisor

Description Application Deadline: All applications must be submitted by Friday, February 27, 2026, at 11:59PM MST REPORTS TO: Law Enforcement Operations Manager and Fire Operations Manager DIRECT REPORTS: Emergency Communication Specialists, I, II, III FLSA STATUS: Full Time FLSA, Non-Exempt, 40 hours per Work Week SUMMARY OF POSITION: Supervise, assign, review and participate in the work of staff responsible for providing public safety telecommunications and dispatch services on an assigned shift; ensure work quality and adherence to established policies and procedures; and participate in the daily supervision of communications center operations. ESSENTIAL DUTIES AND RESPONSIBILITIES: (The following statements are illustrative of the duties and responsibilities of the position and do not list every duty that may be required of the employee for this position. ADCOM911 retains the right to change the duties and responsibilities of the position at any time without notice) • Answer and process emergency and non-emergency calls for service in a prompt, professional, and courteous manner. • Obtain, verify, and document accurate information, including location, nature of incident, and caller details. • Enter, update, and maintain incident information in the Computer Aided Dispatch (CAD) system. • Prioritize and classify calls in accordance with established policies and protocols. • Provide Emergency Medical Dispatch (EMD) instructions as certified and ensure adherence to approved protocols. • Calm and effectively manage distressed, hostile, or emotionally charged callers. • Utilize mapping systems, caller location technology, and related software to confirm and track incident locations. • Dispatch law enforcement, fire, EMS, and other public safety personnel. • Monitor radio channels and maintain real-time awareness of field unit status and activity. • Relay critical information clearly, accurately, and efficiently to responders. • Conduct database inquiries using NCIC, CJIS, CBI for warrants, vehicle registrations in compliance with applicable regulations. • Coordinate multi-agency and mutual aid responses. • Manage high-volume radio and telephone traffic during routine and critical incidents. • Initiate emergency alerts, notifications, and activation of emergency operations procedures as required. • Maintain responder safety by monitoring incidents and providing timely updates. • Operate and maintain communications equipment, including radio systems, CAD, 911 telephone systems, and related software. • Accurately document all incidents, updates, and significant activities. • Respond to citizen inquiries and complaints related to public safety telecommunications and ensure appropriate follow-up. • Supervise, plan, prioritize, assign, and review the work of communications personnel. • Ensure adequate staffing levels to maintain operational readiness; adjust schedules and provide shift coverage as needed. • Administer guidance, direction, and support to assigned staff. • Foster and maintain a professional work environment conducive to teamwork and high performance. • Monitor call handling and radio communications to ensure quality, accuracy, and compliance with established standards. • Conduct quality assurance and quality improvement activities, including periodic performance evaluations and testing. • Train, mentor, and coach employees; identify training needs and coordinate professional development opportunities. • Serve as a Communications Training Officer (CTO) when necessary. • Evaluate employee performance; develop performance improvement plans and recommend or implement corrective and disciplinary actions in accordance with policy. • Participate in recruitment, interviewing, selection, and onboarding of personnel. • Address employee concerns and resolve workplace conflicts in a professional and timely manner. • Make critical decisions during complex, high-risk, and life-threatening incidents. • Provide leadership and operational direction during major incidents and ensure continuity of operations. • Prepare after-action reports and recommend operational improvements. • Assist in the development, implementation, and revision of policies, procedures, goals, and objectives. • Enforce departmental and ADCOM rules, policies, and procedures. • Prepare and maintain records, reports, logs, and statistical data. • Participate in the preparation and administration of the assigned budget; submit recommendations and monitor expenditures. • Evaluate emerging software, hardware, and communications technologies through vendor demonstrations and provide professional feedback and recommendations for implementation. • Establish schedules and operational methods to ensure effective public safety dispatch services; identify and allocate necessary resources. • Evaluate communications operations and recommend improvements to enhance efficiency and service delivery. • Serve as liaison between communications staff, command staff, Apply tot his job Apply To this Job