US Customer Engagement & Primary Care Vaccine Training Development and Delivery Specialist – arenaflex – New York City, NY

Welcome to arenaflex – Pioneering Health Solutions

At arenaflex, we are dedicated to improving global health through innovative vaccine development, cutting‑edge research, and a deep commitment to the communities we serve. As a leading player in the pharmaceutical industry, our mission is to deliver life‑saving vaccines that protect people of all ages. Our success is built on a culture of collaboration, scientific excellence, and an unwavering focus on the patient experience. We are looking for a passionate, results‑driven professional to join our New York City team as a US Customer Engagement & Primary Care Vaccine Training Development and Delivery Specialist.

Why This Role Matters

The Primary Care landscape is evolving rapidly, and healthcare providers need timely, accurate, and engaging training to confidently recommend and administer our vaccine portfolio. As the bridge between arenaflex’s product expertise and the front‑line clinicians who represent us in the marketplace, you will play a pivotal role in shaping the knowledge, confidence, and performance of our Customer‑Facing Clinicians (CFCs). Your work will directly impact vaccination rates, patient outcomes, and the overall reputation of arenaflex as a trusted partner in public health.

Key Responsibilities

• Training Strategy & Design: Develop, curate, and continuously refine comprehensive training programs for primary‑care providers, focusing on vaccine science, administration techniques, safety protocols, and patient communication.
• Curriculum Development: Create modular, evidence‑based learning assets—including slide decks, e‑learning modules, interactive case studies, and job‑aid tools—that align with arenaflex’s brand standards and regulatory requirements.
• Delivery & Facilitation: Conduct in‑person workshops, virtual webinars, and on‑site training sessions across the United States, with a primary focus on the New York metropolitan area. Adapt delivery style to diverse learning preferences and cultural contexts.
• Learning Technology Management: Leverage arenaflex‑endorsed learning management systems (LMS) and emerging digital platforms to track enrollment, monitor progress, and generate analytics on training effectiveness.
• Performance Evaluation: Analyze post‑training assessment data, gather stakeholder feedback, and produce actionable insights to improve content relevance, learner engagement, and knowledge retention.
• Collaboration with Cross‑Functional Teams: Partner with Medical Affairs, Commercial Operations, Market Access, and Regulatory Affairs to ensure training content reflects the latest scientific data, compliance standards, and market dynamics.
• Stakeholder Relationship Management: Build and nurture strong relationships with key opinion leaders (KOLs), primary‑care networks, and healthcare institutions to champion arenaflex’s vaccine portfolio.
• Compliance & Documentation: Maintain meticulous records of training materials, participant signatures, and audit trails in accordance with industry regulations and internal policies.
• Continuous Improvement: Stay abreast of adult‑learning theories, digital learning trends, and emerging vaccine technologies to keep arenaflex’s training program at the forefront of innovation.

Essential Qualifications

• Education: Bachelor’s degree in Life Sciences, Public Health, Education, or a related field. A master’s degree (e.g., MPH, M.Ed., MBA) is highly preferred.
• Experience: Minimum 5 years of experience designing and delivering training for healthcare professionals, preferably within the pharmaceutical or biotech sector.
• Technical Proficiency: Strong familiarity with learning management systems (e.g., Cornerstone, SAP Litmos), e‑learning authoring tools (Articulate Storyline, Adobe Captivate), and virtual meeting platforms (Zoom, Webex, MS Teams).
• Communication Skills: Exceptional verbal and written communication abilities, with proven experience presenting complex scientific information in an engaging, understandable manner.
• Analytical Acumen: Demonstrated ability to interpret training metrics, synthesize feedback, and implement data‑driven improvements.
• Regulatory Knowledge: Solid understanding of FDA, CDC, and EMA guidelines related to vaccine education and promotional activities.
• Travel Flexibility: Willingness and ability to travel up to 30% of the time across the United States for on‑site training and stakeholder engagement.

Preferred Qualifications & Desirable Attributes

• Advanced degree (Ph.D., Pharm.D.) in Immunology, Virology, or a related discipline.
• Previous experience with primary‑care product launch initiatives or vaccine rollout programs.
• Certification in Instructional Design (CIPD, ATD, or equivalent).
• Proven track record of influencing clinician behavior and driving product adoption.
• Fluency in a second language (Spanish, Mandarin, etc.) to support diverse provider populations.
• Strong project management skills, with experience leading cross‑functional initiatives from concept to execution.
• Passion for public health and a genuine desire to improve vaccination uptake.

Core Skills & Competencies

• Adult Learning Theory: Ability to apply principles such as self‑directed learning, experiential learning, and spaced repetition.
• Storytelling & Visual Design: Skilled at turning scientific data into compelling narratives and visual aids that resonate with clinicians.
• Stakeholder Management: Demonstrated aptitude for building trust, managing expectations, and navigating complex organizational structures.
• Problem‑Solving: Proactive approach to identifying gaps in knowledge and designing targeted interventions.
• Collaboration: Comfortable working in matrixed environments, fostering alignment across diverse functions.
• Ethical Conduct: Commitment to upholding the highest standards of compliance and patient safety.

Career Growth & Development Opportunities

At arenaflex, your professional journey is a partnership. As you excel in this role, you will have access to a robust development framework that includes:

• Mentorship Programs: Pairing with senior medical affairs leaders and educational experts.
• Leadership Tracks: Pathways to Management, Global Training Strategy, or Commercial Education leadership positions.
• Continuous Learning: Tuition reimbursement for advanced degrees, certification courses, and attendance at industry conferences such as IDSA, AAP, and ISPE.
• Cross‑Functional Rotations: Opportunities to work temporarily within Market Access, Regulatory Affairs, or Clinical Development to broaden your perspective.
• Innovation Labs: Participation in internal hackathons focused on digital learning, VR simulations, and AI‑driven personalization of training content.

Work Environment & Culture at arenaflex

Our New York City office blends the vibrancy of a bustling metropolis with a collaborative, inclusive atmosphere. Key cultural pillars include:

• Patient‑First Mindset: Every decision circles back to improving health outcomes for patients worldwide.
• Diversity & Inclusion: A workforce that reflects the communities we serve, fostering a variety of perspectives and ideas.
• Innovation‑Driven: A flat hierarchy that encourages bold ideas, rapid prototyping, and evidence‑based experimentation.
• Work‑Life Harmony: Flexible work arrangements, generous paid time off, and wellness programs (on‑site fitness classes, mental‑health resources).
• Recognition & Rewards: Regular acknowledgment of individual and team achievements through awards, spot bonuses, and career‑advancement incentives.

Compensation, Perks & Benefits

arenaflex offers a competitive total rewards package designed to attract and retain top talent:

• Base Salary: Market‑aligned salary commensurate with experience and expertise.
• Performance Bonus: Annual incentive tied to individual and company performance metrics.
• Equity Participation: Eligibility for stock options or restricted stock units, fostering a true ownership mindset.
• Comprehensive Health Benefits: Medical, dental, vision, and prescription coverage with multiple plan options.
• Retirement Savings: 401(k) plan with generous company match.
• Professional Development Stipend: Annual budget for coursework, certifications, or conference attendance.
• Transportation Support: Subsidized MetroCard, parking reimbursements, and bike‑share memberships.
• Family-Friendly Policies: Paid parental leave, childcare assistance, and flexible scheduling.
• Employee Assistance Programs: Confidential counseling, legal resources, and financial wellness tools.

How to Apply

If you are a dynamic educator with a passion for vaccines, a knack for translating complex science into actionable learning, and a desire to make a tangible impact on public health, we invite you to join arenaflex. Submit your resume, a cover letter highlighting relevant achievements, and any portfolio samples of training materials you have created.

Take the next step in your career and become an essential part of a team that saves lives every day.

Ready to Shape the Future of Vaccine Education?

We look forward to meeting you. Apply now and help us empower the next generation of healthcare providers to deliver lifesaving immunizations with confidence and expertise.