Senior Data Analyst – Customer Analytics & Growth Strategy Expert for High‑Impact Business Insights

About arenaflex – Pioneering the Future of Digital Communications

arenaflex is a fast‑growing leader in the digital communications space, delivering seamless, affordable connectivity to millions of users worldwide. Our mission is to make communication tools accessible to everyone, regardless of geography or income. As part of a dynamic, tech‑savvy organization, you’ll join a team that thrives on data‑driven decision‑making, bold experimentation, and relentless focus on the customer experience.

Why This Role Matters

In a hyper‑competitive market, understanding how customers discover, adopt, and stay loyal to our services is the key to sustainable growth. As a Senior Data Analyst – Customer Analytics, you will be the trusted voice that transforms raw data into actionable insights, guiding product strategy, marketing spend, and retention initiatives. Your work will directly impact how arenaflex acquires new users, maximizes lifetime value, and builds lasting relationships.

Key Responsibilities

Strategic Partnership & Insight Generation

• Collaborate closely with product, marketing, and advertising teams to understand new and existing ad product offerings, and recommend the most relevant metrics and experimental designs.
• Act as a “trusted advisor” to senior leadership, delivering clear, concise recommendations that influence business priorities and resource allocation.
• Develop and maintain a suite of executive‑level dashboards and reports that surface critical KPIs such as CAC, LTV, churn, activation funnels, and retention curves.

Data Extraction, Analysis & Modeling

• Write efficient, production‑grade SQL queries against Snowflake to extract, cleanse, and transform large, multi‑dimensional datasets.
• Design and execute rigorous A/B tests, geo‑tests, and other experimental frameworks; monitor performance, conduct statistical analysis, and communicate findings.
• Apply advanced analytical methods—including regression, decision trees, forecasting, and probabilistic modeling—to uncover hidden patterns and predict future trends.

Visualization & Communication

• Create interactive Tableau dashboards that empower cross‑functional teams to explore data independently and make data‑informed decisions in real time.
• Produce compelling written artifacts—decks, memos, and briefings—for Director‑level and above audiences, distilling complex analyses into digestible narratives.
• Lead regular stand‑up presentations, workshops, and ad‑hoc deep‑dive sessions to share insights, answer questions, and drive consensus.

Experimentation Roadmap Execution

• Partner with product and engineering to implement experiment infrastructure, ensuring proper instrumentation and data capture.
• Track experiment health, detect anomalies, and iterate on test designs to maximize learning velocity.
• Translate experiment outcomes into concrete product or marketing recommendations, and follow through on implementation impact.

Essential Qualifications

• Education: Bachelor’s degree in a quantitative discipline such as Mathematics, Computer Science, Economics, Statistics, or Business Analytics. A Master’s degree in Business Analytics or a related field is highly preferred.
• Experience: Minimum of 3 + years of hands‑on business or product analytics experience, preferably within a fast‑growing technology company handling large, complex datasets.
• Technical Skills: Expert‑level proficiency in SQL (Snowflake), advanced Tableau dashboard development, and a solid grasp of data modeling principles.
• Analytical Toolkit: Demonstrated experience with experimentation platforms (A/B testing, geo‑tests), basic statistics (hypothesis testing, confidence intervals), and familiarity with regression, decision trees, and time‑series forecasting.
• Communication: Exceptional written and verbal communication skills, with a proven ability to convey technical concepts to non‑technical stakeholders and senior executives.

Preferred Qualifications & Nice‑to‑Have Skills

• Hands‑on experience with mobile measurement partners (e.g., Adjust, AppsFlyer) and CRM platforms such as Braze.
• Proficiency in product analytics tools (Amplitude, Mixpanel) and web analytics (Google Analytics).
• Deep understanding of customer growth metrics—CAC, LTV, churn, activation funnels, and retention modeling.
• Experience building “trusted advisor” relationships with senior leadership and influencing change across matrixed organizations.
• Comfort with programming languages such as Python or R for statistical analysis and predictive modeling.
• Demonstrated ability to learn quickly, admit mistakes, iterate, and turn setbacks into learning opportunities.

Core Skills & Competencies for Success

• Analytical Rigor: Ability to apply scientific methods, maintain data integrity, and ensure reproducibility of insights.
• Business Acumen: Insight into how data shapes product strategy, marketing ROI, and overall company growth.
• Collaboration: Strong partnership mindset—respectfully candid, resourceful, and scrappy when working with cross‑functional teams.
• Storytelling: Talent for weaving data into compelling narratives that motivate action.
• Adaptability: Thrive in a fast‑paced environment with shifting priorities, while maintaining focus on long‑term objectives.

Career Growth & Learning Opportunities

arenaflex invests heavily in the professional development of its employees. As a senior analyst, you will have access to:

• Mentorship from the Head of Data Science & Analytics and senior data scientists.
• Sponsored certifications and courses in advanced analytics, machine learning, and data engineering.
• Opportunities to lead cross‑functional data initiatives that influence product roadmaps and corporate strategy.
• Regular internal “hack days” and data‑focused workshops to experiment with emerging tools and methodologies.
• A clear pathway toward senior leadership roles such as Analytics Manager, Lead Data Scientist, or Head of Customer Insights.

Work Environment & Culture at arenaflex

Our culture is built on five core values that shape everything we do:

• Customer Obsessed: Deep empathy for our users drives every decision.
• Do Right By Our People: Respect, fairness, and integrity are non‑negotiable.
• Accept the Challenge: A “Yes, we can” mindset fuels ambitious goal‑setting.
• Act Like an Owner: Every employee treats arenaflex as their own business.
• Give a Damn! Passionate commitment to delivering high‑impact results.

We champion a strong work‑life blend with flexible arrangements—including remote work, hybrid office days, or access to one of our modern coworking spaces. Team members enjoy unlimited vacation, generous parental leave, and a wellness stipend that supports both physical and mental health.

Compensation, Perks & Benefits

• Competitive base salary aligned with market benchmarks for senior analytics talent.
• Performance‑based annual bonuses tied to individual and company results.
• Employee stock options, giving you a direct stake in arenaflex’s future success.
• Unlimited paid time off, enabling you to recharge whenever you need.
• Comprehensive health, dental, and vision coverage, plus a mental‑health support program.
• Learning & Development (L&D) credit to fund courses, conferences, and certifications.
• Annual team retreats, off‑site gatherings, and travel opportunities to foster community.

Commitment to Diversity, Equity & Inclusion

arenaflex believes that a diverse workforce fuels innovation. We are dedicated to creating an inclusive environment where every voice is heard, and every background is celebrated. Our hiring practices, employee resource groups, and mentorship programs are designed to ensure equitable opportunities for all.

Ready to Make an Impact?

If you are a data‑driven storyteller who thrives on turning complex datasets into clear, actionable strategies, we want to hear from you. Join arenaflex and help shape the future of digital communications for millions of users worldwide.

Apply Now – Start Your Journey with arenaflex