Customer Experience Champion II – Remote CX Advocate & Sales Specialist at arenaflex

Welcome to arenaflex – Where Connection Meets Innovation

At arenaflex, we don’t just provide communication services – we power the moments that matter in people’s lives. From the first hello on a video call to the seamless streaming of a favorite show, our technology connects families, businesses, and communities worldwide. As a global leader in training, technology, and communications, we are on a relentless mission to shape a brighter, more connected future. Join a company where bold ideas are celebrated, where every voice is heard, and where you can truly learn, grow, and thrive alongside a vibrant community that lives the #arenaflexLife.

Why This Role Is a Game‑Changer for Your Career

Our Customer Experience (CX) team is the heart of arenaflex’s promise to keep customers delighted and loyal. As a Customer Experience Champion II, you will be the frontline hero who turns everyday interactions into lasting relationships, while also driving revenue through strategic selling. This is more than a job – it’s an opportunity to become a brand ambassador, a problem‑solver, and a trusted advisor, all from the comfort of your own home.

Key Responsibilities – Be the Voice of arenaflex

• First‑Contact Resolution: Quickly diagnose and resolve a wide range of device, service, and billing inquiries while ensuring each customer feels heard and valued.
• Sell‑or‑Save Opportunities: Transform every interaction into a chance to reinforce loyalty by presenting tailored solutions that meet the customer’s current and future needs.
• Service Plus Mindset: Anticipate future concerns, provide proactive recommendations, and set clear expectations that reduce repeat contacts.
• Insight‑Driven Recommendations: Leverage customer data and service history to deliver personalized product suggestions, from smartphones to home internet packages.
• System Navigation Mastery: Efficiently use arenaflex’s CRM, billing platforms, and knowledge bases to deliver accurate information without unnecessary transfers.
• Brand Advocacy: Represent arenaflex’s values in every conversation, highlighting our full suite of offerings and reinforcing why customers chose us.
• Business Acumen: Balance the best interests of the company, the customer, and teammates, ensuring ethical and profitable outcomes.
• Post‑Resolution Planning: Identify upsell or cross‑sell opportunities after resolving an issue, creating a roadmap that prevents future contacts.
• Sales Target Achievement: Meet and exceed monthly sales quotas by promoting arenaflex’s phone, home internet, and ancillary services on each call.

Essential Qualifications – What You Bring to the Table

• A bachelor’s degree or at least one year of proven customer service experience.
• Minimum of one year in a sales‑oriented role with a documented record of hitting revenue goals.
• Demonstrated ability to resolve complex customer issues, including escalations, billing disputes, and product questions.
• Strong sales acumen with a knack for turning conversations into measurable outcomes.
• Flexibility to work rotating shifts—including nights, weekends, and holidays—aligned with business demand.
• Commitment to a consistent schedule (static start/stop times, breaks, and meals) for periods of six months or longer.
• Home‑office setup that meets arenaflex’s standards: private workspace, high‑speed internet (minimum 25 Mbps wired), and a workstation for provided equipment.

Preferred Qualifications – Extra Credit for High Performers

• Additional academic degree (associate, bachelor, or higher).
• Proficiency with Google Workspace (Docs, Sheets, Slides) and Microsoft Office (Word, Excel, PowerPoint).
• Technical troubleshooting experience across hardware, software, network, and device platforms.
• Prior experience in upselling or cross‑selling technology products and services.
• Residency within a 75‑mile radius of arenaflex’s hub in Temple Terrace, FL, to facilitate in‑person training and occasional collaboration events.

Core Skills & Competencies – The DNA of a Champion

• Communication Excellence: Clear, empathetic, and persuasive verbal skills that build trust instantly.
• Active Listening: Ability to hear beyond words, uncover hidden needs, and respond with appropriate solutions.
• Problem‑Solving Agility: Rapid identification of root causes and creative resolution pathways.
• Sales Intuition: Recognizing “moments of truth” where a thoughtful recommendation can convert into a sale.
• Tech Fluency: Comfortable navigating multiple platforms, CRM tools, and troubleshooting guides.
• Self‑Management: Discipline to stay productive in a remote environment, manage time, and maintain a professional home office.
• Team Collaboration: Willingness to share best practices, support peers, and contribute to a positive virtual culture.

Growth Opportunities – Build a Future with arenaflex

At arenaflex, your career trajectory is limited only by your ambition. As a Customer Experience Champion II, you will have access to:

• Structured Learning Paths: Internal academies covering advanced CX techniques, data analytics, and leadership development.
• Mentorship Programs: Pairing with seasoned CX leaders who guide you toward higher‑impact roles such as CX Team Lead or Sales Operations Manager.
• Cross‑Functional Mobility: Opportunities to transition into product development, marketing, or training based on demonstrated skill sets and interests.
• Performance‑Based Promotions: Clear metrics tied to customer satisfaction (CSAT), Net Promoter Score (NPS), and sales quota attainment.
• Certification Support: Funding for industry certifications like ITIL, Six Sigma, or Certified Customer Experience Professional (CCXP).

Our Culture – A Community That Listens, Learns, and Leads

arenaflex thrives on a culture of inclusion, curiosity, and empowerment. Our values are woven into every interaction:

• Listen First: We believe that listening is the foundation of learning and innovation.
• Empower Every Voice: From entry‑level associates to senior executives, ideas are welcomed and acted upon.
• Celebrate Diversity: A mosaic of backgrounds fuels creativity and problem‑solving.
• Act with Integrity: Transparency and ethical conduct guide our decisions.
• Give Back: Community outreach programs and volunteer initiatives reinforce our commitment to societal impact.

Even though this is a remote position, you’ll never feel isolated. Regular virtual coffee chats, team huddles, and quarterly in‑person meet‑ups at our Florida hub nurture connection and camaraderie.

Compensation, Benefits, & Perks – More Than a Paycheck

arenaflex offers a competitive total rewards package designed to support your health, wealth, and well‑being:

• Base Salary + Incentives: Performance‑driven bonus structure, shift differentials, holiday pay, and overtime opportunities.
• Health & Wellness: Medical, dental, vision, short‑ and long‑term disability, and comprehensive mental‑health resources.
• Financial Security: 401(k) plan with company match, stock incentive programs, and life/AD&D insurance.
• Paid Time Off: Up to 15 vacation days for new hires, expanding with tenure; 8 paid holidays + up to 6 personal days per year.
• Family Support: Parental leave, adoption assistance, and flexible work arrangements.
• Learning Benefits: Tuition reimbursement, certification stipends, and access to a digital learning library.
• Additional Perks: Pet insurance, identity theft protection, home & auto insurance group rates, and a stipend for home‑office equipment.

Remote Work – Your Home Office, Our Standards

Working remotely at arenaflex means you enjoy flexibility while adhering to a few simple requirements:

• Dedicated, quiet workspace free from distractions.
• Wired broadband connection of at least 25 Mbps (wireless, satellite, or DSL are not eligible).
• Regular home‑office audits via webcam to confirm compliance.
• Provision of company‑issued laptop, headset, and secure VPN access.
• Self‑management skills to handle equipment setup, network troubleshooting, and ongoing maintenance.

Location & Travel – Grounded in Florida, Connected Everywhere

While your primary work environment is home‑based, you’ll be part of arenaflex’s Florida hub located at 7701 Telecom Parkway, Temple Terrace, FL. Initial training (up to three weeks) and periodic collaborative sessions will take place on‑site. Candidates should reside within a 75‑mile radius of the hub to facilitate these in‑person engagements.

How to Apply – Take the Next Step Toward a Rewarding Career

If you’re ready to champion exceptional customer experiences, drive revenue, and become an integral part of arenaflex’s mission to connect the world, we want to hear from you. Even if you don’t meet every “preferred” requirement, we encourage you to apply – diversity of thought and experience fuels our success.

Submit your resume and a brief cover letter highlighting your most relevant achievements. Let us know why you’re excited to join arenaflex and how your unique blend of customer service expertise and sales drive will make an impact.

Join arenaflex – Your Future Starts Here

At arenaflex, we empower our teams to innovate, inspire, and influence the future of communication. Become a Customer Experience Champion II and help us deliver the premium experiences that keep our customers loyal, happy, and eager to explore more of what we offer.

Apply Now and Start Your Journey with arenaflex!