**Experienced IT Support Specialist – Network and Desktop Infrastructure**

At arenaflex, we're on a mission to revolutionize the way we work and live. As a leading provider of innovative logistics and transportation solutions, we're committed to empowering our employees to grow, learn, and thrive in a dynamic and inclusive work environment. We're seeking an experienced IT Support Specialist to join our Technology Services Group (TSG) team, where you'll play a critical role in delivering exceptional technical support to our clients and internal stakeholders. **Job Summary:** As an IT Support Specialist, you'll be responsible for providing expert technical assistance to clients and internal stakeholders, troubleshooting and resolving complex technical issues, and maintaining the integrity and security of our network and desktop infrastructure. If you're a skilled IT professional with a passion for delivering exceptional customer service, we want to hear from you! **Responsibilities:** * Provide expert technical support to clients and internal stakeholders, troubleshooting and resolving complex technical issues related to network and desktop infrastructure. * Conduct site visits to investigate technical issues and implement solutions, as needed. * Collaborate with clients to understand their technical needs and develop customized solutions to meet their requirements. * Develop and maintain technical documentation, including user guides, troubleshooting procedures, and technical specifications. * Participate in the development and implementation of technical projects, including network upgrades, desktop migrations, and software deployments. * Collaborate with cross-functional teams to ensure seamless integration of technical solutions with business processes and systems. * Stay up-to-date with the latest technologies and industry trends, applying this knowledge to improve the efficiency and effectiveness of our technical support services. **Key Responsibilities:** * Answer client support requests and determine the technical support issue (i.e., software or hardware related) and maintain trust in TSG. * Communicate with clients by telephone to discuss recognized issues or concerns and resolve the issues (e.g., equipment or software glitch, client error, etc.). * Investigate recognized issues by gathering information, assessing web information sources, or potentially internal sites to identify solutions and work towards resolution. * Conduct site visits within the region to investigate issues and implement or upgrade equipment and software, if the technical issue cannot be resolved remotely. * Conduct follow-up with clients to ensure issues were resolved completely. * Complete service orders to prevent functional delays in resolving issues. **Requirements:** * Bachelor's degree in Computer Science, Information Technology, or related field. * 2+ years of experience in IT support, with a focus on network and desktop infrastructure. * Strong technical knowledge of Microsoft Windows operating systems, including client/server architecture. * Experience with Cisco VPN, Citrix, Phantom, Symantec, and other internet browsers. * Specialized certifications, such as A+, Network+, or MCP, are highly desirable. * Strong analytical and problem-solving skills, with the ability to communicate complex technical information to both technical and non-technical stakeholders. **Skills and Competencies:** * Excellent communication and interpersonal skills, with the ability to work effectively with clients, internal stakeholders, and cross-functional teams. * Strong technical skills, with the ability to troubleshoot and resolve complex technical issues related to network and desktop infrastructure. * Ability to work in a fast-paced, dynamic environment, with a focus on delivering exceptional customer service. * Strong analytical and problem-solving skills, with the ability to think critically and develop creative solutions to complex technical issues. * Ability to stay up-to-date with the latest technologies and industry trends, applying this knowledge to improve the efficiency and effectiveness of our technical support services. **Career Growth Opportunities and Learning Benefits:** At arenaflex, we're committed to helping our employees grow and develop their careers. As an IT Support Specialist, you'll have access to a range of training and development opportunities, including: * Ongoing training and certification programs, to help you stay up-to-date with the latest technologies and industry trends. * Mentorship and coaching, to help you develop your technical skills and expertise. * Opportunities for career advancement, within the TSG team and across the organization. * A dynamic and inclusive work environment, where you'll be encouraged to share your ideas and contribute to the development of our technical support services. **Work Environment and Company Culture:** At arenaflex, we're committed to creating a work environment that's inclusive, diverse, and supportive. As an IT Support Specialist, you'll be part of a dynamic and collaborative team, working together to deliver exceptional technical support to our clients and internal stakeholders. We're proud of our company culture, which is built on the following values: * Respect: We value and respect each other's differences, and strive to create a work environment that's inclusive and supportive. * Integrity: We operate with integrity, honesty, and transparency, in all our interactions with clients, internal stakeholders, and each other. * Innovation: We're committed to innovation and continuous improvement, always looking for ways to improve our technical support services and deliver exceptional value to our clients. * Collaboration: We work together as a team, sharing our ideas and expertise to deliver exceptional technical support to our clients and internal stakeholders. **Compensation, Perks, and Benefits:** As an IT Support Specialist at arenaflex, you'll be rewarded with a competitive salary and benefits package, including: * Base salary: $35-40/hour, depending on experience and qualifications. * Ongoing training and certification programs, to help you stay up-to-date with the latest technologies and industry trends. * Opportunities for career advancement, within the TSG team and across the organization. * A dynamic and inclusive work environment, where you'll be encouraged to share your ideas and contribute to the development of our technical support services. * Comprehensive benefits package, including health, dental, and vision insurance, as well as a 401(k) retirement program. * Paid time off, including vacation, sick leave, and holidays. * Access to our employee assistance program, which provides confidential support and resources for employees and their families. **How to Apply:** If you're a skilled IT professional with a passion for delivering exceptional customer service, we want to hear from you! To apply for this exciting opportunity, please submit your resume and cover letter, along with any relevant certifications or documentation, to our online application system. We can't wait to hear from you! Apply for this job