**Experienced Customer Success Manager – Telecom-as-a-Service (TaaS) Platform**

At arenaflex, we're revolutionizing the telecom industry by providing a cutting-edge, cloud-based platform that empowers brands and enterprises to own and operate proprietary mobile networks. As a Customer Success Manager, you'll play a vital role in driving long-term relationships with our most valued clients, ensuring their satisfaction, and fostering growth through strategic partnerships. **About arenaflex** arenaflex is a pioneering company that's redefining the telecom landscape. Our innovative TaaS platform combines multiple networks into a single, cloud-based solution, offering unparalleled business intelligence and insights. With a focus on innovation and customer-centricity, we're committed to helping businesses build powerful telecom presences and unlock unique customer insights. **Job Description** We're seeking an experienced Customer Success Manager to join our team. As a key member of our customer success department, you'll be responsible for building and maintaining strong relationships with our strategic clients, identifying their needs, and promoting arenaflex's solutions to achieve mutual satisfaction. Your primary goal will be to drive long-term success, growth, and customer loyalty. **Key Responsibilities** - Promote arenaflex services to assigned client portfolios, ensuring a deep understanding of their requirements and needs. - Develop strategies to increase penetration of arenaflex services in assigned clients, driving revenue growth and customer satisfaction. - Collaborate closely with clients to maintain accurate and up-to-date revenue forecasts, ensuring timely and informed decision-making. - Establish and manage clients' SIM forecasts, ensuring seamless execution and timely delivery. - Promote value-added services to increase share of wallet in assigned client portfolios, driving revenue growth and customer loyalty. - Develop and implement anti-churn strategies to minimize customer attrition and maximize retention. - Achieve sales objectives, driving revenue growth and customer satisfaction. - Establish trust relationships with major clients, ensuring they don't turn to competitors. - Acquire a thorough understanding of key customer needs and requirements, ensuring tailored solutions and exceptional customer experiences. - Ensure the correct products and services are delivered to customers in a timely manner, meeting their expectations and needs. - Serve as the primary point of contact between key customers and internal teams, resolving issues and complaints efficiently. - Plan and execute Quarterly Business Reviews, coordinating with Senior Executives on both the client and arenaflex sides. - Play an integral part in generating new sales, turning them into long-lasting relationships. - Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics. - Oversee the billing process for clients, ensuring accurate and compliant invoices. - Responsible for timely payment collection from clients, ensuring a smooth and efficient invoice-to-payment process. **Key Qualifications** - Previous experience as a key account manager, preferably in a telecom or technical SaaS environment. - Experience in sales and providing solutions based on customer needs, with a strong focus on customer satisfaction. - Strong communication and interpersonal skills, with the ability to build relationships with professionals at all organizational levels. - Excellent organizational skills, with the ability to prioritize tasks and manage multiple projects simultaneously. - Ability in problem-solving and negotiation, with a focus on finding mutually beneficial solutions. - BSc/BA in Business Administration, Sales, or other relevant fields. - Experience leading Customer Experience transformation work or Customer Success programs. - Experience building positive relationships and influencing others, with a focus on driving business growth and customer satisfaction. - Success leading and coordinating teams to ensure perfect engagements with clients, partners, and sales teams. - Ability to shift from developing high-level strategies to effective execution, influencing at every level, and driving decisions through collaboration. - Can suggest and explain arenaflex technologies and solutions, conveying sophisticated ideas in a clear and concise manner. - Motivates, encourages, and continually develops team members while managing conflict effectively. - Experience creating and understanding KPI reports, interpreting business insights to drive decision-making. - Ability to forecast based on historical data, providing the company with an outlook of expected sales in the coming years. - Fluent in Spanish and English. **What We Offer** - Competitive salary and stock option incentive program. - Company-paid healthcare. - Flexible work arrangements. - Company-sponsored team lunches and company retreats. - International organization that enables you to work across boundaries, travel to different locations, and enjoy the dynamics of a rapidly growing startup. - A diverse and inclusive team. - We welcome applicants from all backgrounds to apply, regardless of race, ethnicity, age, disability status, or other defining characteristics. If you're a motivated and results-driven professional with a passion for customer success, we encourage you to apply for this exciting opportunity to join our team at arenaflex. Apply for this job