**Experienced Customer Support Representative – Payment Processing and Merchant Services**

Join arenaflex, a leading payment processing company, as an Experienced Customer Support Representative and be part of a dynamic team that is changing the way businesses accept payments. As a key member of our Customer Support team, you will play a critical role in providing industry-leading customer service and technical support to our merchants, ensuring that they have a seamless experience with our payment processing solutions. **About arenaflex** arenaflex is a recognized leader in the payments industry, processing over $12 billion dollars annually for thousands of businesses. Founded in 2000 by three UCSB graduates, arenaflex has grown from a bootstrapped startup to a respected company that values long-term relationships over short-term profits. Our people-first culture fosters a collaborative work environment where creative ideas are welcomed, teams are inspired, and success is celebrated. **Why Join arenaflex?** * We exist to drive the success of our partners, and we do this by fundamentally changing the way you transact with others. * We believe in building long-term relationships with our merchants, and we strive to provide exceptional customer service and technical support. * We offer a dynamic and supportive work environment where you can grow and develop your skills. * We provide a comprehensive Total Rewards package, including health, dental, and vision benefits, 401k with 6% match, and paid time off. **Responsibilities** As an Experienced Customer Support Representative, you will be responsible for: * Responding to incoming phone calls and support tickets, ensuring timely and effective resolution within established service level agreements (SLAs). * Managing internal "Admin" tickets, addressing issues such as rejected transactions, fraud alerts, and maintenance errors. * Guiding new merchants through the onboarding process, providing clear instructions on how to use arenaflex and ensuring proper setup of partner software. * Accurately setting up new accounts, assessing for merges, additional TIDs, and configurations, while maintaining up-to-date records of customer interactions. * Ensuring that relevant teams are included in communications and that stakeholder requests are addressed promptly. **Qualifications** To be successful in this role, you will need: * 2-3 years of experience in the payments industry, with a general understanding of merchant accounts and payment processing. * Demonstrated history of clear and effective verbal and written communication, with a customer-focused approach. * Familiarity with Zendesk or similar customer service platforms is a plus. * Familiarity with Salesforce is a plus. * Comfortable using technology, including computers, software programs, and mobile apps. **Skills and Competencies** To succeed in this role, you will need: * Excellent communication and interpersonal skills. * Strong problem-solving and analytical skills. * Ability to work in a fast-paced environment and prioritize tasks effectively. * Strong attention to detail and organizational skills. * Ability to work collaboratively with cross-functional teams. **Career Growth Opportunities and Learning Benefits** arenaflex offers a range of career growth opportunities and learning benefits, including: * Professional development programs to help you grow and develop your skills. * Opportunities to work on high-impact projects and contribute to the success of our merchants. * Collaborative work environment where you can learn from and share knowledge with your colleagues. * Access to industry-leading training and development programs. **Work Environment and Company Culture** arenaflex offers a dynamic and supportive work environment where you can grow and develop your skills. Our company culture values long-term relationships over short-term profits, and we strive to provide exceptional customer service and technical support to our merchants. **Compensation, Perks, and Benefits** arenaflex offers a comprehensive Total Rewards package, including: * Health, dental, and vision benefits. * 401k with 6% match. * Paid time off. * Home office equipment stipend. * Annual Learning Stipend. * Quarterly "fun budgets" for team bonding events. * Opportunity to be part of a company that is changing a whole industry. * Opportunity for growth within the company. * Opportunity for remote, in-office, or hybrid work. **Equal Opportunity Employer** arenaflex is an equal opportunity employer. We strive to create a work environment where people from all backgrounds and identities thrive. We firmly believe that more diversity and inclusion in our workforce creates a stronger team, product, and culture. **How to Apply** If you are a motivated and customer-focused individual who is passionate about providing exceptional customer service and technical support, we encourage you to apply for this exciting opportunity. Apply for this job