**Experienced Licensed Customer Service Advocates – Remote and Onsite Opportunities at arenaflex**

At arenaflex, we're on a mission to revolutionize the customer service experience by providing top-notch support to our valued clients. As a Licensed Customer Service Advocate, you'll play a vital role in delivering exceptional service, resolving customer inquiries, and driving sales growth. If you're a motivated and results-driven individual with a passion for customer service, we want to hear from you! **About arenaflex** arenaflex is a leading provider of innovative solutions and services, dedicated to empowering businesses to thrive in today's fast-paced market. Our team of experts is committed to delivering exceptional results, fostering a culture of collaboration, and promoting a work-life balance that supports the well-being of our employees. As a Licensed Customer Service Advocate at arenaflex, you'll be part of a dynamic team that's passionate about making a difference in the lives of our customers. **Job Summary** We're seeking highly skilled and licensed customer service professionals to join our team as Licensed Customer Service Advocates. As a remote or onsite representative, you'll be responsible for handling inbound calls from existing customers, resolving service needs, and selling applicable products. If you're a sales-driven individual with excellent communication skills and a passion for customer service, we encourage you to apply for this exciting opportunity. **Key Responsibilities** As a Licensed Customer Service Advocate at arenaflex, your key responsibilities will include: * Handling inbound calls from existing customers with service needs, including billing issues, changes to current policies, inquiries, claims, and sales * Selling applicable products to customers on all calls * Providing exceptional customer service, resolving issues, and ensuring customer satisfaction * Meeting or exceeding sales and service metrics, including productivity and quality standards * Collaborating with internal teams to resolve complex customer issues and improve overall customer experience * Participating in ongoing training and development programs to enhance skills and knowledge **Licensing Requirements** To be eligible for this role, you must: * Hold an active life and health insurance license in your resident state * Be able to become licensed in all 50 states * Provide proof of up-to-date licenses to the recruiter prior to offer * Not have any active open book of business in any lines of insurance (captive position) **Training Requirements** As a new hire, you'll participate in comprehensive training, which will include: * Virtual training sessions, Monday through Friday, 7:30am-4:00pm CST/ 8:30am-5:00pm EST * Onboarding and training will be conducted in a virtual environment, with opportunities for Q&A and feedback **Work from Home Requirements** If you're a remote candidate, you'll need to meet the following requirements: * High-speed internet must be set up and paid for at your own expense * Internet service must be fixed-line, not wireless, hotspot, Wi-Fi, 5G, LTE, or cellular network-based * Required internet speeds are expected to be consistent across the entire day and are subject to change based on business needs * Must be hardwired from router/modem to the computer (docking station if provided) **Skills and Competencies** To succeed in this role, you'll need: * Excellent sales and customer service skills * Strong phone communication skills * Call center experience, preferably in the life insurance industry * Technical/computer-based skills, including proficiency in CRM software and other relevant tools * Ability to work in a fast-paced environment, meeting productivity and quality standards * Strong problem-solving and analytical skills * Excellent communication and interpersonal skills **Career Growth Opportunities and Learning Benefits** At arenaflex, we're committed to helping our employees grow and develop their skills. As a Licensed Customer Service Advocate, you'll have access to: * Ongoing training and development programs to enhance your skills and knowledge * Opportunities for career advancement and professional growth * A supportive and collaborative work environment that fosters open communication and feedback * A comprehensive benefits package, including medical, dental, and vision insurance, as well as 401(k) matching and paid time off **Work Environment and Company Culture** arenaflex is a dynamic and inclusive workplace that values diversity, equity, and inclusion. Our team is passionate about making a difference in the lives of our customers and employees. As a Licensed Customer Service Advocate, you'll be part of a collaborative and supportive team that's dedicated to delivering exceptional results. **Compensation and Benefits** As a Licensed Customer Service Advocate at arenaflex, you'll enjoy a competitive salary, plus a monthly bonus opportunity based on service and sales metrics. You'll also have access to a comprehensive benefits package, including medical, dental, and vision insurance, as well as 401(k) matching and paid time off. **How to Apply** If you're a motivated and results-driven individual with a passion for customer service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [arenaflex recruitment team email]. We can't wait to hear from you! **Start Date:** July 7, 2025 **Location:** Remote or onsite in Cincinnati, OH, or Fremont, MI **Salary:** $38,000 - $45,000 Annually, plus monthly bonus opportunity based on service and sales metrics **Benefits:** Comprehensive benefits package, including medical, dental, and vision insurance, as well as 401(k) matching and paid time off **Apply Now:** [arenaflex recruitment team email] Apply for this job