Asset Management Service Director – Commercial Operations

Job Description: • Makes safety the number one priority at each customer site • Develops and implements an operational, preventive maintenance, emergency response, repair and temporary services execution plan to maximize overall business objectives, and ensure efficiency & resiliency of assets and system • Develops and implements a plant manual and operational plan for each customer • Plans include strategies like communication amongst customer and Company team to identify, manage and share overall best practices and company resources • Develop and implement quality control plan (Executive Walks) to ensure operation execution plan meets expectations • On-Boarding and maintaining qualified vendors and subcontractors • Coordinating and aligning internal business lines to support and implement the operation, preventive maintenance, emergency response, repair and temporary services execution plan • Hiring and disciplinary duties for the team • Development, coordination and implementation of training plan for Asset Management Team and Client • Reviews monthly KPIs: customer reports, completed maintenance, chemical treatment reports, monthly & annual reports • Reviews team schedules and aligns resources with client, facility and system requirements to ensure efficiency and resiliency • Works with the team to implement improvements as needed • Evaluates performance of each account relative to customer satisfaction and provides leadership for technical support performance enhancement and proactive resolution of issues • Allocates and sources resources as needed to ensure the team commitments to customers and systems are met • Ensures compliance with state, local and federal legal requirements and operate business and systems with the highest level of ethics • Ensures the quality of work to industry, manufacturer, corporate and project requirements Requirements: • Bachelor’s Degree, preferred • Minimum of 10 years of successful and verifiable experience in Service Operations and Management • Must have experience in managing multiple customers and teams • 5+ years’ experience with managing teams and personnel • Must understand the company’s policies and procedure, create solutions, offer guidance and generally manage the account with minimal strategic guidance from executives • Must have knowledge of service, troubleshooting, preventive maintenance and repairs • Ability to create additional opportunities for business growth through customer management • Ability to assist with the management of profit and losses as well as reporting on quarterly and monthly projections • Ability to create a reliable financial forecast • Effective verbal and written communication skills • Detail-oriented and willing to tackle various ongoing projects in a fast-paced environment • Versed in the industry and the Company’s competitors • Ability to multitask and perform duties outside of the scope of work when necessary. Benefits: • Health insurance • 401(k) matching • Paid time off • Flexible work hours • Professional development opportunities Apply tot his job Apply To this Job