**Duty Manager, Airport Customer Experience Administration – Enhance Customer Service Operations at arenaflex**

**About arenaflex** arenaflex is a leading airline that operates with a commitment to excellence in customer service. As a Duty Manager for Airport Customer Experience Administration, you will play a vital role in leading a team of management and support staff to enhance customer service operations. With a focus on delivering exceptional experiences, arenaflex strives to exceed customer expectations and build lasting relationships. Join our team and be part of a dynamic organization that values innovation, teamwork, and customer satisfaction. **Job Summary** We are seeking an experienced Duty Manager to lead our Airport Customer Experience Administration team. As a key member of our operations team, you will be responsible for managing staffing, payroll, training, and team support while ensuring compliance and accountability. The successful candidate will have a proven track record of leading teams, developing schedules, analyzing operations, and implementing strategic initiatives to improve performance and drive results. **Responsibilities** As a Duty Manager for Airport Customer Experience Administration, your key responsibilities will include: * **Developing and Managing Schedules**: Assist with developing, processing, and managing 3-5 main schedule bids per year to ensure optimal staffing levels and meet customer service demands. * **Leading and Developing Teams**: Lead and develop a team of leaders responsible for planning and executing assignments through technology such as GSRealTime, ensuring seamless communication and collaboration. * **Analyzing Operations**: Manage multiple software programs simultaneously to quickly analyze operations and determine the best course of action throughout the day, driving efficiency and productivity. * **Solving Complex Staffing Situations**: Solve complex staffing situations to mitigate risks and drive results, ensuring compliance and accountability. * **Collaborating with Leaders**: Lead and collaborate with Admin and Operations leaders to ensure resources are planned and applied where they are most needed, driving performance and results. * **Strategic Thinking**: Think strategically, develop reports, and identify opportunities to improve processes to drive performance and customer satisfaction. * **Communicating Procedural Changes**: Communicate procedural changes to Customer Service Managers and other team members, ensuring a smooth transition and minimal disruption. * **Ensuring Compliance and Accountability**: Ensure compliance and accountability follow through and support as an escalation point, maintaining a high level of integrity and professionalism. * **Developing Customer Service Managers**: Guide the development of Customer Service Managers, providing coaching and mentoring to enhance their skills and performance. * **Identifying Trends and Opportunities**: Identify trends and team member developmental opportunities; design and implement methods to increase/improve performance, driving results and customer satisfaction. * **Assisting with Interviews and Selections**: Assist with Customer Service Manager interviews and selections, ensuring the best candidates are selected for the role. * **Soliciting Feedback and Ideas**: Solicit ideas and/or feedback from team members and accept accountability for follow-through, fostering a culture of open communication and collaboration. * **Fostering Positive Relationships**: Foster positive relationships, drive engagement, and collaboration between allocators and frontline, as well as across departments, ensuring a cohesive and effective team. * **Conducting Grievance Hearings**: Conduct grievance hearings and serve as a grievance hearing officer as necessary, maintaining a fair and impartial approach. **Requirements** To be successful in this role, you will need: * **Bachelor's Degree in a Related Field**: A Bachelor's Degree in a related field or equivalent experience and/or training. * **Airport Operational Background**: 2 years of airport operational background with experience in assessing manpower needs, administering bids, with a good understanding of staffing models. * **Leadership and Motivation**: Ability to lead and motivate employees and work closely with both the Hub/Gateway and the union leadership teams. * **Organization and Planning Skills**: Exceptional organization and planning skills, with attention to detail. * **Strategic Thinking**: Ability to identify opportunities for improvement and implement strategic initiatives under time constraints. * **Complex Problem-Solving**: Ability to digest complex fact scenarios and develop compelling business cases to support your position. * **Presentation and Communication Skills**: Knowledge of presentation and communication skills - direct and persuasive as well as diplomatic. * **Leadership and Interpersonal Skills**: Outstanding leadership and interpersonal skills. * **Technical Skills**: Knowledge in Microsoft Excel, Outlook, PowerPoint, and Word. * **Self-Motivation and Detail-Oriented**: Self-motivated and detail-oriented team player. * **Excellent Interpersonal Skills**: Excellent interpersonal skills. * **Ability to Perform in a Fast-Paced Environment**: Ability to perform in a fast-paced environment while maintaining a professional and effective approach in stressful situations. **Nice-to-Haves** * **Health Insurance**: Health insurance * **Dental Insurance**: Dental insurance * **Flexible Spending Account**: Flexible spending account * **Employee Assistance Program**: Employee assistance program * **Vision Insurance**: Vision insurance * **Pet Insurance**: Pet insurance * **401(k) Program**: 401(k) Program * **Travel Perks**: Travel perks * **Wellness Programs**: Wellness programs * **Discounts on Hotels, Cars, Cruises, and More**: Discounts on hotels, cars, cruises, and more **Why Join arenaflex?** As a Duty Manager for Airport Customer Experience Administration at arenaflex, you will have the opportunity to work in a dynamic and fast-paced environment, leading a team of management and support staff to enhance customer service operations. With a focus on delivering exceptional experiences, arenaflex strives to exceed customer expectations and build lasting relationships. Join our team and be part of a organization that values innovation, teamwork, and customer satisfaction. **How to Apply** If you are a motivated and experienced professional looking for a new challenge, please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you! **Equal Employment Opportunity** arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion. Apply for this job