[Remote] Account Manager (MSP or MSSP) - Remote (USA)

Note: The job is a remote job and is open to candidates in USA. Echelon Risk + Cyber is a leading cybersecurity consulting firm focused on defending human rights to security and privacy. They are seeking a highly skilled Account Manager to manage and grow a portfolio of vCISO-led clients, expanding the adoption of their Managed Security Services while ensuring client satisfaction and revenue retention. Responsibilities • Serve as the primary commercial point of contact for assigned vCISO/GRCaaS/MSSP clients (all monthly recurring revenue clients) • Build trusted relationships with executive stakeholders (CISO, CIO, CTO, CFO, COO) • Lead recurring account reviews focused on risk posture, roadmap progress, and service optimization • Ensure renewals are proactively managed and executed on time • Identify expansion opportunities based on: Risk assessments and vCISO findings, Control gaps identified through frameworks (NIST CSF, CIS, HIPAA, etc.), Incident trends, vulnerability data, and audit readiness needs • Position MSSP services as natural extensions of the vCISO strategy • Position professional services engagements as natural milestones in the client journey • Own the expansion pipeline within existing accounts from discovery through close • Partner with internal stakeholders for solution alignment and demos • Ensure scope alignment between advisory services and managed security services • Track utilization, service adoption, and customer outcomes • Maintain accurate account notes, opportunities, and forecasts in CRM • Drive Net Revenue Retention (NRR) and account growth targets • Forecast expansion revenue with confidence and accuracy • Identify at-risk accounts early and execute mitigation plans • Net Revenue Retention (NRR) target • MSSP attach rate across vCISO accounts • Expansion pipeline value and close rate • Renewal rate and contract term extensions • Client satisfaction and executive engagement cadence Skills • 5+ years in account management, customer success, or sales within cybersecurity, MSSP, or IT services • Strong understanding of vCISO service models • Strong understanding of Managed Security Services (SOC, MDR, VM, IAM, Email Security, Vulnerability Management) • Strong understanding of risk and compliance frameworks (NIST CSF, CIS Controls, HIPAA, SOC 2, ISO 27001) • Experience selling consultative, recurring services to mid-market and enterprise clients • Ability to communicate security risk in business and financial terms • Proven track record of expansion and retention within existing accounts • Applicants must have authorization to work in the United States without current or future visa sponsorship • Prior experience working directly with MSSP or SOC teams • Familiarity with security tooling (EDR/XDR, SIEM, vulnerability scanners, M365 Security, etc.) • Experience supporting regulated industries (healthcare, financial services, SaaS) • CRM proficiency (HubSpot or equivalent) Benefits • Access to medical, dental, and vision insurance through Cigna, with the majority of the employee cost covered by the employer. • Employer funding to HSA accounts and FSA access. • Access to a 401(k) through Vanguard with a guaranteed employer contribution • Flexible vacation policy that allows you to manage your schedule and rest and recharge when you need to • 11 holidays with flexibility based on what is important for you and those you love. • Family-friendly benefits, including weeks off for Maternity leave, weeks off for non-birthing parent leave, employer-paid short-term and long-term disability, employer-paid life insurance, and access to additional life insurance, hospital coverage, accidental coverage, discounted mental health support, and more • Support on individual development through certifications, continued learning, conferences, and more Company Overview • Echelon Risk + Cyber is a cybersecurity and IT risk advisory services firm. It was founded in 2021, and is headquartered in Austin, Texas, USA, with a workforce of 51-200 employees. Its website is https://echeloncyber.com. Apply tot his job Apply To this Job